The player from Germany has requested withdrawal a month ago. It was received.
Ocean Breeze Casino - Player’s withdrawal has been delayed.
Amount: €1,000
Ocean Breeze Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.2
Ocean Breeze Casino has a Safety Index of 0.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Hello, 7/23 I have requested payment. today 20.8 (after 28 days) is always in process.
I write to Ocean Breeze Casino with the staff every day and always get the answer that finances are busy and it can take some time.
I have a feeling that you are the only salvation that this process can end well. Please, if you can help me resolve the matter.
MfG Kristjan
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3 years ago
Dear Kristjan,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Is the delay an internal casino system issue, or it’s related to your account only? Do I understand correctly that payment is still pending inside your account without being processed?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.
Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
My game account has been verified. Unfortunately, I don't know this casino very well as this is my first payout. As I wrote, the withdrawal is still being processed and I have not yet received a confirmation of a possible withdrawal. Whenever I contact coworkers I get the answer that they cannot help me, that the problem is with the finance staff and that this process usually takes 7-21 days.
MfG Kristjan
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3 years ago
Thank you very much, Kristjan, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello Kristjan,
I looked at your complaint and will do my best to help you. I would like to invite Ocean Breeze Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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3 years ago
Translation
I can confirm that I got the money today. Thanks for the effort. 😃❤🤝
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3 years ago
Dear Kristjan,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards,
Viliam Casino.Guru
