The player from Germany has requested a withdrawal a month ago. It has been pending since. After delay he got paid.
Ocean Breeze Casino - Player’s withdrawal has been delayed for almost a month.
Amount: €200
Ocean Breeze Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.2
Ocean Breeze Casino has a Safety Index of 0.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Good day
I have been waiting for my payout for 20 working days, it is still being processed and should actually be on the account I specified tomorrow, but I see black. You can't help me in the live chat, they could only submit a reminder to the finance department but that doesn't get me any further, the fact that you have to wait so long is not okay and is not in the terms and conditions
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3 years ago
Dear Lorbeer69,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been successfully verified in the past? Is the withdrawal still pending in your account or it has been processed already but never reached you? Could you please advise which payment method you have opted for?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
Hello
My account was successfully verified on 3.2.21 this was confirmed to me by e-mail. I just checked the payment is still in process !!!!! Payment method by bank transfer
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3 years ago
Thank you very much, Lorbeer69, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello Lorbeer69,
I looked at your complaint and will do my best to help you. I would like to invite Ocean Breeze Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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3 years ago
Translation
Hello
On April 1st 21 the payout was accepted, but I would like to leave the case open until the money has been credited to my account. I would then inform you immediately
With best regards
Laurel69
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3 years ago
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Hello
After 9 weeks of waiting, the amount was transferred to my account on April 6th, 21st, so the matter is settled for me and you can close the case. I wouldn't recommend this casino to anyone.
With best regards
Laurel69
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3 years ago
Dear Lorbeer69,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards,
Viliam Casino.Guru
