Ocean Breeze Casino - Player’s winnings have been confiscated.

Dear Andrew,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked general terms and conditions, and this is what I found https://www.oceanbreezecasino1.com/en/termsandcondition.html:

„ 2.6 Ocean Breeze Casino casinos (Ocean Breeze Casino CASINO AND Ocean Breeze Casino MOBILE CASINO) do not accept players residing in Israel, United States, Serbia and Hong Kong"

The United Kingdom is still not listed as a restricted country.

We will contact the casino and ask for their assistance, but, before we’ll do so could you please forward any relevant communication to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I’ve already passed this onto a lawyer but even after 2 months they have had no response from the casino

I understand. Could you please forward any relevant communication between you and the casino to petronela.k@casino.guru? Thank you in advance.

Thank you very much, Andrew, for your email and permission to publish it inside the official thread. Could you please forward any relevant communication between you and the casino to petronela.k@casino.guru? Looking forward to hearing from you.

Additional comments from the player:

"Have you had any communication from the casino yet regarding my account? I see that are still advertising winners from U.K. I’ve sent them this screenshot several times, but they do not respond"

Thank you very much, Andrew, for your email and forwarded screenshot. We haven't contacted the casino yet. I was waiting for you to forward any relevant communication. Is there any, that could support our case before we'll approach the casino?

Thank you very much, Andrew, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Andrew,

I looked at your case and emails and understand the situation. I will contact the casino and see if I can help. I would like to invite Ocean Breeze Casino to the conversation to participate in the resolution of this complaint.

Good luck with that, they are very uncooperative, not responding to my emails, or to emails from my lawyer

We would like to ask Ocean Breeze Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hi Andrew,

I tried to get in touch with the casino repeatedly but without success. Since the casino has no license and doesn't refer to any ADR service, I’m afraid there is nothing that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. I highly recommend you read the review of each casino before you start playing in the future. I wish I could be of more help.

Best regards,

Peter