The player from United Kingdom had deposited funds into his account. Immediately after, his account had been closed, and the player had not received a refund of his deposit. The complaint has been closed as unresolved. The casino failed to respond in the given time frame.
Ocean Breeze Casino - Player’s account has been closed right after depositing funds.
Black points: 43
Amount: £180
Ocean Breeze Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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3 years ago
I opened an account on 30/10/20 and for some reason it blocked me after I made a deposit. 32 days later I am still waiting for it to be refunded. The casino says they have sent it, and can do no more.
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3 years ago
Dear David,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you received any tracking number for the transaction? Could you please advise which payment method has been used to refund your money?
If there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Hi. No tracking number and no details given about how money sent. They just keep telling me they've sent it and to stop pestering them.
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3 years ago
Thank you very much, David, for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Dear David,
I’m sorry to hear about your bad experience with Ocean Breeze Casino. I will do my best to resolve your case in a timely manner. I would like to invite Ocean Breeze Casino into this conversation.
Dear Ocean Breeze Casino,
Can you please clarify the situation? Can you confirm the current status of the payment?
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3 years ago
We would like to ask the Ocean Breeze Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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3 years ago
Dear David,
I apologize, but since we haven’t received any response from the casino, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved’.
I am very sorry I couldn't be of more help. Closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The casino can reopen this complaint anytime.
