NYspins Casino - Player’s struggling to complete KYC verification.

Hi, I have submitted my all ID, address and bank statement related documents for verification to NYspins casino twice. When I submitted these documents first time, they had asked to send it in other format than scanned documents and the same were submitted in other format. I would like to mention here that these documents were only submitted by me in various online casino as well as SKRILL ACCOUNT

too. Everyone verified and accepted the same.  

I don't know what is the problem with you these people. Why they did not ask these documents before making registration or paying the money to you. They have asked only when I wanted to withdraw some amount from my casino account. I had paid more than five times of the amount which I wanted to withdraw and they are simply making some dramas to avoid my withdrawals.  Be careful before playing in this casino.

Dear Ashok,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly. It seems that the casino has a strict verification process, but it's not unusual. I would suggest contacting the casino and find out what documents exactly are required and provide them in best possible quality and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal. Could you please advise how many days ago you have started the verification process and requested your withdrawal? Thank you in advance for your reply. 

Best regards,

Petronela

Dear Ashok,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.