NYspins Casino Review

The player from India has submitted all the required personal documents for the verification twice already since the casino didn’t accept the format the first time. We rejected the complaint because the player didn't respond to our messages and questions.

Four days after the player requested a withdrawal of $17,019, it was denied. They were asked to send documents needed for verification including the bank statement with all their transactions. About twelve days later, the casino didn't give the player any update and also stopped the correspondence with them. No further information is available.

The player requested a withdrawal of SEK 10,000 and left almost SEK5,000 on their account but the casino closed their account. Two weeks later, they asked the player to send documents needed for verification and they did so right away. About a month later, they didn't receive any answer or an update from the casino.

The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting this complaint. Her money hadn't been received yet. However, the issue was successfully resolved after the casino processed her withdrawal. We had marked the complaint as 'resolved'.

The player from the UK was facing issues withdrawing £350 from Duelz casino. She reported that despite the Trustly option stating 'instant', her withdrawal had been delayed. She also expressed difficulty in accessing live chat support and her emails had gone unanswered. We tried to investigate her issue and asked for additional information, but the player did not respond to our messages. As a result, we were unable to proceed with the investigation and had to reject the complaint.

The player from the United Kingdom, who had already been verified, experienced a delay with a withdrawal of £2,000 from a £3,000 win on Duelz. Despite having contacted customer service and having received assurances of a quicker processing time, he was still waiting for the payment after four days. The player later reported that the £2,000 had been deposited into his bank account. We marked the complaint as resolved.

The player from the United Kingdom had lodged a complaint regarding a delayed withdrawal from Duelz Casino. The Complaints Team had advised him to wait for at least 14 days after the withdrawal request, as delays could occur due to KYC verification or a high volume of withdrawal requests. The player later confirmed that he had received his winnings. Consequently, the Complaints Team marked the complaint as 'resolved'.

The player from United Kingdom has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from United Kingdom has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from United Kingdom submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player's account got closed as his country became restricted. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from the UK was experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the UK deposited from a business Paypal account, so the casino decided to confiscate all accumulated winnings. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Finland provided all the required documents, but his account has been closed. After that the casino asked for additional documents. The complaint was resolved as the player successfuly verified and withdrawn his winnings.