The player from Germany has requested a withdrawal one month prior to submitting this complaint and , unfortunately, winnings haven’t been received yet. We closed this complaint as "resolved" since the player informed us later about successfully getting his money.
Nucleonbet Casino - Player’s withdrawal has been delayed.
Amount: €783
Nucleonbet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello,
Everything went great at the beginning, the verification went quickly and the payout was confirmed on May 24th. Was paid out by Brite immediate payment. However, the money did not reach me.
The support team refused me a payment receipt that I needed to investigate at the bank and they no longer accept me.
i want to receive my money
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1 year ago
Dear Stefan,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it was the first attempt to withdraw winnings from this casino? Have you received any transaction tracking number to help you to locate the funds?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.
Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Translation
Hello,
there must be problems with the payment provider... Brit.. but I don't quite believe it.
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1 year ago
Translation
It's my first withdrawal.. but I've asked for proof of transaction -/ number more times.. unfortunately I don't receive it.
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1 year ago
Thank you very much, Stefan, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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1 year ago
Hi Stefan,
I've just reviewed the case and fully understand your concerns. I'll try my best to help resolve the issue by contacting the casino.
I'd like to invite the Nucleonbet Casino to join the conversation and explain to us why the player has been unable to get any document confirming the transaction to have been processed? Do you have any more information regarding this case?
Hope that you can help us with this issue.
Kind regards,
Natalia
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1 year ago
Translation
Every day I get different information and reassurances from the casino.. I was told that the transaction had been canceled and the money would be transferred directly to me...
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1 year ago
Translation
I received the money! Post can be closed.
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1 year ago
Hi Stefan,
That's definitely good news! I'm glad to hear that your issue got resolved.
We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are always here to help.
Have a nice day!
Natalia
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