The player from Italy is experiencing difficulties withdrawing his funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.
Novibet Casino - Player’s struggling to withdraw his winnings.
Amount: €500
Novibet Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello, I would like to inform that the novibet casino does not pay the winnings, I opened a game account, they validated the account and then I paid by credit card. When I made the withdrawal of 500 euros the casino reversed the amount saying that there are technical problems and to try again.
I tried again with a bank transfer and the casino canceled my withdrawal again saying that there are technical problems. I tried again with both neteller and paysafcard, but the casino's response was always the same.
They canceled my withdrawal 16 times, saying every time to try again that there are technical problems. We have been going on like this for twenty days, they tell me to try again and then they cancel.
Thank you in advance
Automatic translation:
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2 years ago
Dear fgalati30,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Translation
Thanks for the reply.
My account was successfully verified, only after I deposited with card.
I tried to withdraw with the same deposit card and the withdrawal was rejected, I tried with wire transfer and it was rejected, I tried with neteller and it was rejected, I tried with paysafcard and it was rejected.
After twenty emails from the casino always with the same answer "technical problems, try the withdrawal" last night they have me
said that I also have to try with paypal, it seems like a joke I have tried with all methods except paypal.
The problem is that to withdraw with paypal you must have deposited at least once and I am afraid that the deposit money from paypal will also be withheld.
Thank you
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2 years ago
Thank you, fgalati30, for your reply. I can only imagine how frustrating it must be to be asked to place a withdrawal via every possible payment method. Sadly, casinos might be really powerless sometimes in managing these transactions. Could you please advise if you are willing to try the PayPal option? In order to get it verified, yes, you will be asked to place a minimum deposit, but these funds don't need to be wagered.
Please let me know how you'd wish to proceed.
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2 years ago
Translation
Thanks for the support. I got an apology from the casino saying their operator was wrong to recommend wire transfer withdrawal as they have long since abolished it.
They enabled me neteller and I was able to withdraw the balance.
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, fgalati30, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
