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Novibet Casino review

Name: Novibet Casino review
Item: Novibet Casino
Rating: 8.1

8.1/10Safety Index High by Casino Guru

Doesn't accept players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Important (1)

Visit Casino

Show company details

Payment methods

Show all (24)

Withdrawal limits

Not Limited for EUR

Owner Logflex MT Limited

Established 2010

Estimated annual revenues

> $20,000,000

Licensing Authorities

Malta (MGA)

OverviewBonusesUser reviews40Safety Index explainedDiscussion19Payment methods24

Important: Access from Ohio blocked, VPN forbidden The casino blocks access of users with IP addresses from Ohio and it forbids the usage of VPNs. Thus you very likely won’t be able to play at this casino from Ohio.

Novibet Casino Review

When reviewing and assessing Novibet Casino, our independent casino review team has weighed its advantages and drawbacks following our casino review methodology. To define whether this casino is legit and safe, or possibly harmful, our reviewers have carefully considered the fairness of its Terms and Conditions, licenses, customer support, limits, existing player complaints, and other important factors.

We've worked out the casino's Safety Index, a numerical and verbal representation of online casinos' safety and fairness, based on these discoveries. The greater the Safety Index, the higher the likelihood of playing and receiving your winnings smoothly. Novibet Casino scored a High Safety Index of 8.1, which makes it a recommendable option for most players in terms of fairness and player safety. Carry on reading our Novibet Casino review to make an informed decision whether or not this casino is the right fit for you.

Safety Index – Novibet Casino fairness and safety

In working out a casino's Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review. This generally means the casino's T&Cs, complaints from players, estimated revenues, blacklists, and such.

We have carefully examined and analyzed the Novibet Casino Terms and Conditions as part of our review of Novibet Casino. We came across some rules or clauses that we did not appreciate, but all in all, we consider the T&Cs to be mostly fair. A rule that is unfair or predatory has the potential to be held against players to defend withholding their winnings, but in the case of this casino, we found only minor issues.

Novibet Casino is a very big online casino based on our estimates or collected information. It has a low amount of restrained payouts in complaints from players, when we take its size into account. Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino's size and player feedback.

As far as we know, no relevant casino blacklists include Novibet Casino. If a casino has landed itself a spot on a blacklist such as our Casino Guru blacklist, this could mean that the casino has mistreated its customers. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly.

In our comprehensive review of all relevant aspects, Novibet Casino has attained a High Safety Index of 8.1. This makes it a recommendable option for most players who are looking for an online casino that creates a fair environment for their customers.

Note: As far as we are aware, Novibet Casino is interconnected with 2 other online casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of Novibet Casino.

Novibet Casino Terms and Conditions

We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. In the Terms and Conditions of numerous casinos, we find rules that we regard as unfair or openly exploitative, since these rules are oftentimes the reasons casinos use in order to avoid paying out player winnings.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Novibet Casino to be mostly fair.

Note: Please take a look at our particular findings from the T&Cs examination here.

Player complaints about Novibet Casino

In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos' approach in resolving them. When calculating each casino's Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources.

We currently have 30 complaints about this casino in our database. Because of these complaints, we've given this casino 5,185 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Novibet Casino user feedback and reviews

Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent.

Judging by the 40 user reviews given to Novibet Casino, it has a Good User feedback score. The reviews have been made available in the User reviews section of this page.

Note: Keep in mind that user reviews may not be the most accurate reflection of the casino's quality. Some reviews may be fake, having been written solely to improve the casino's overall user feedback score. Other reviews may come from dissatisfied players who write numerous negative reviews to worsen the casino's score. While we make every effort to filter out such reviews and determine an unbiased user feedback score, we refrain from incorporating user feedback into our Safety Index calculation due to these factors.

Novibet Casino company data and licenses

Novibet Casino is owned by Logflex MT Limited and has estimated annual revenues higher than $20,000,000. This makes it a medium-sized online casino on our scale.

Novibet Casino has a gambling license issued by Malta Gaming Authority in Malta.

Win and withdrawal limits, payment options

Novibet Casino accepts deposits via 24 payment methods. This includes: Skrill, Neteller, PaysafeCard, VISA, Mastercard, Trustly Pay, Maestro, AstroPay, Bank transfer, ApplePay, Santander, Skrill 1-Tap, Rapid Transfer, SafetyPay, Banco de Chile, RedCompra, WebPay, Interac, Banco Estado, Khipu, Scotiabank, Banco BCI, Itaú, Mach.

Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.

Withdrawal limits	Win limits
Unlimited in EUR	EUR 500,000 per spin
Unlimited in CLP	CLP 200,000,000 per spin
Unlimited in NZD	NZD 500,000 per spin

Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Customer support and language options

In our casino reviews, we always collect data about available languages and customer support options. In the table below, you can see an overview of language options at Novibet Casino.

Language	Website	Customer support	Live chat
English			24/7
Spanish			24/7
German			24/7
Finnish			24/7
Greek			24/7

To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Novibet Casino, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of Novibet Casino to be good.

Casino games and slots available at Novibet Casino

Novibet Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Games from 211 casino game providers are available. This includes NetEnt, Novomatic, Nolimit City, Apricot (Microgaming), Playtech, TaDa Gaming, Play'n GO, Blueprint Gaming, IGT, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Big Time Gaming, Scientific Games (SG Digital), Playson, iSoftBet, Nextgen Gaming, Amatic, ELK Studios, Ezugi, Evoplay, Push Gaming, Eyecon, BGaming, Endorphina, Bally, Barcrest, Wazdan, PariPlay, Lightning Box, Red Rake Gaming, Spinomenal, Rabcat, 1X2 Network, Booming Games, Tom Horn, 2By2 Gaming, Iron Dog Studio, Williams Interactive, Realistic Games, Genesis Gaming, Relax Gaming, edict, Betgames, Wagermill, Genii, Endemol Games, Ainsworth, Bullshark Games, Jelly, Boldplay, Bluberi Gaming, S Gaming, Wizard games, Boomerang Studios, G Games, Powderkeg Studios, FunFair, Elbet, All For One Studios (ALL41), Armadillo Studios, Northern Lights Gaming, On Air Entertainment, Bragg Gaming, Spinoro, Amusnet, Givme Games, Infinity Dragon Studios, Reel Play, Gameburger Studios, Atomic Slot Lab, Slot Factory, Neon Valley Studios, Crucible Gaming, Caleta Gaming, Pulse 8 Studios, Esa Gaming, Blue Guru Games, LiveG24, CT Interactive, Games Global, Light & Wonder, Golden Rock Studios, Spinberry, Circular Arrow, Coin Machine Gaming, 4ThePlayer, Playnetic, 7777 gaming, Ino Games, Smartsoft Gaming, Oros Gaming, Swintt, Win Fast, Felt Gaming, Alchemy Gaming, Skillzzgaming, Shuffle Master, BF Games, Spribe, Gamomat, Expanse Studios, Lady Luck Games, Spearhead Studios, NowNow Gaming, Bet Digital, Foxium, Dragon Gaming, AGS, Oryx Gaming, Leap Gaming, Fun Fiesta, Alea Partners, Kajot, Synot Games, Present Creative, Stakelogic, Gamevy, Flip Five Gaming, Fazi, SpinPlay Games, Neko Games, Gold Coin Studios, Zitro, Air Dice, Kalamba Games, Side City, Core Gaming, Spark Gaming, Just For The Win, Playzia, Storm Gaming, Games Lab, EURASIAN (EA) Gaming, blablablastudios, Inspired Gaming, PearFiction Studios, Adoptit Publishing, FBM Digital Systems., Fantasma Games, Game360, Live 5 Gaming, Old Skool Studios, Half Pixel Studios, Platipus, Indigo Magic, Trusty Gaming, Spinmatic, Spadegaming, Twain Sport, Betixon, Aviatrix, Nailed it! Games, NetGaming, Kiron Interactive, Galaxsys, Golden Race, Revolver Gaming, Religa, Wild Streak Gaming, Triple Edge Studios, PGsoft (Pocket Games Soft), Real Dealer Studios, MGA, OctoPlay, Skywind Group, King Show Games, High Limit Studio, Peter & Sons, Highlight Games, Kitsune Studios, DreamTech, Fat Panda, Hammertime, Aurum Signature Studios, Design Works Gaming (DWG), Gaming Realms, Stormcraft Studios, Red7, AreaVegas, Gamanza, Wishbone, Slingshot Studios, Backseat Gaming, Ad Lunam, Bulletproof Games, Saber Interactive, Ace Roll, Fortune Factory Studios, Arcadem, Buck Stakes Entertainment, Crazy Tooth Studio, Zonelock, Gaming Corps, Switch Studios, Blue Ring Studios, JVL, Plank Gaming, Hölle games, Retro Gaming, Golden Hero, Animak Gaming, Indigo Gaming, Barbara Bang, Snowborn Games, Hacksaw Gaming, Netgame, Ruby Play.

Novibet Casino bonuses and promo codes

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. We currently have 3 bonuses from Novibet Casino in our database, which you can find in the 'Bonuses' part of this review.

Note: In case you are looking for more information about this casino's bonus offers, visit our Novibet Casino bonuses page.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (24)

Withdrawal limits

Not Limited for EUR

Games

Show all

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Language options

English website

All languages (5)

English customer support

All languages (5)

English live chat

All languages (5)

Game providers

Show all (211)

Casino screenshots

Positives

Unlimited withdrawal (€5000 per transaction)
24/7 Customer support
Various responsible gaming options available
Huge selection of games
Live dealer games are available

Negatives

Some unresolved complaints

Author: Zuzana Cirochova Last updated: 08 Jan 2026 Anything incorrect or missing? Let me know

Novibet Casino bonuses

Browse all bonuses offered by Novibet Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Novibet Casino

This is a place to share experience with Novibet Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Good

Rated by 40 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

gr4nt3

Bronze

Ireland

• 2 months ago

Can't be trusted, they will make everything to not pay out your money, I'm trying to withdraw 2000€ since month, verification is annoying. The have the most rude and arrogant support out of all casino I played. I don't recommend it to anyone, I feel harassed and lost all my hopes.

they will make everything to not pay out
the worst customer support ever
long verification process

raulrmz357

Bronze

Mexico

• 5 months ago

Novibet took advantage of my gambling addiction to enrich itself, even though I tried to reach an agreement with the casino and abided by its terms and conditions. However, the casino's behavior is absolutely unethical and disrespectful, acting as if my gambling addiction didn't exist and they didn't know what I was doing.

The reality is that gambling addiction is a real problem affecting millions of people. Research shows that 95% of people who request self-exclusion do so due to problem gambling, and this occurs after hitting rock bottom and as a suicide prevention measure. And yet, the casino convinced me to open my account despite knowing that gambling addiction is a real problem.

If you haven't played here, it's better not to register.

Slow and long verification
Verificación lenta y larga
Abusive terms and conditions
Términos y condiciones abusivos
Low RTP
Rtp bajo
You can't win
No se puede ganar
The bonds don't work
No funcionan los bonos

Rousee

Bronze

Mexico

• 7 months ago

It's the casino I've liked the most. The app is easy to use, I find games that are always up-to-date, and deposits and withdrawals after verification are super fast. I've never entered promotions that don't comply. What I've won has always been reflected in my account. I don't know why the rating is low. I've won prizes of 5,000, maybe not much for other players who have won more, but just as I won, I can withdraw them without any problem. I barely finished the withdrawal and in less than 5 minutes it was reflected in my bank account. I hope they change that rating.

Good, fast and efficient service from the agents.
Buena, rápida y eficiente atención de los agentes.
They fulfill the rewards
Cumplen con las recompensas
Wide variety of games
Gran variedad de juegos
New games are added every day.
Todos los días se agregan juegos nuevos.
They update the promotions almost frequently.
Actualizan las promociones casi seguido
Super fast withdrawals
Retiros súper rápidos

djane

Bronze

Malta

• 8 months ago

At first it was good, until I won 4k. Still struggling with withrawing that money. Couple of transactions approved to my Credit card. Credit card has been verified already.
Suspicious casino with a lot of money.
Thinking they are untouchable

Slow withdrawals
Unprofessional cs
GDPR not available

nikosvas1995

Silver

Greece

• 10 months ago

a very very legit casino with good customer support and fast withdraws

plenty of games
nice theme
quick verification
fast withdraws

none

gkania

Bronze

Greece

• 1 year ago

Everything good, totally recommended, one of the best online casinos and bookmakers

Fast withdrawls
very good customer support
good bonuses
good betting odds
good variety in slots

Splitter

Silver

Greece

• 1 year ago

The worst thing about casinos is that you feel like you're being ripped off. The game play is very strange. The RTP games are below zero. I had blocked them for a year thinking they would have changed a bit, but it couldn't be worse.

Hec7ore7o

Platinum

Mexico

• 1 year ago

It is a quite nice and clean site to play, it has many games and its RTP is fair, you have a lot of fun and you get profits at the time which you withdraw without any problem.

Instant deposits and withdrawals
Depósitos y retiros instantáneos
Great variety of games
Gran variedad de juegos
Clean interface
Interfaz limpia

Very few bonuses
Muy pocos bonos

controller8

Silver

Brazil

• 1 year ago

It's not a simple KYC process, but they pay you at the end of the process and games are quite good.

GiovanniMarino

Bronze

Italy

• 1 year ago

It's an okay casino. Good selection of slots and live games. Nice no deposit bonuses. Very difficult withdrawals.

No deposit bonuses
Good selection of slots and live games

Very difficult verification before withdrawals

poivon

Gold

Brazil

• 1 year ago

Casino offers offers that work one week and hurt you other weeks

Sports Cashback
Cashback eesportivo
Low deposit
Depósito baixo
Low minimum withdrawal
Saque mínimo baixo

Casino offers don't always work
Ofertas de cassino não funcionam sempre
Terrible support
Suporte péssimo
No live chat support
Não tem suporte chat ao vivo
Low RTP
RTP baixo

giannis400

Platinum

Greece

• 1 year ago

He kicked me out of a bonus in a playtech game, bet €0.80, I entered the game and it didn't continue from the bonus, out of my nerves I played an extra 3 spins, I told them to look at it, they told me to open the game from 2 different servers, bonus lost and customer service didn't bother with me. Customer service wants to get rid of you. Money was being taken from my account while I was playing, this happened 3 times with amounts of €16, €13, €25, I told them and they said they would look into it, they are still looking into it. The most obscene casino that exists, which is Greek

how much is missing from your account without any explanation
They dump you in the middle of bonuses and you don't continue in the bonus afterwards, you lose your winnings.

nat.fort.88

Silver

Greece

• 1 year ago

After I wagered the deposit and the bonus, after a few days and after I had an amount three times the bonus and the deposit, the "company" in question removed from my account about €450 and returned a small amount to me, without reason or reason .Far from the masters of Novibet....

Monster1012

Platinum

Mexico

• 1 year ago

I won 1000 pesos in an They send an email saying that everything has already been verified and then not to send them everything again. They are poorly paid for not saying bad words.

Nothing
Nada

Bad pay
Mala pagas
Deceptive Onos
Onos engañosos
They ask to verify documents many times
Piden verificar documentos muchas veces
Bad customer service
Mal servicio al cliente
Scammers
Estafadores
Roulette never gives you what it promises
La ruleta nunca te dalo que promete
5000 draw every Monday there is never a list of winners
Sorteo de5000 todos los lunes nunca hay lista de ganadores
Very difficult to access live chat
Muy difícil el acceso al chat en vivo
They don't pay when you win
No pagan cuando ganas
And they keep your money
Y se quedan con tu dinero

Mamelukkikala86

Silver

Finland

• 1 year ago

They don't pay withdrawals, they demand the same documents again even though the account is verified.

Games
Pelit

Checkout
Kotiutus
Customer service
Asiakaspalvelu
Account verification
Tilin varmennus

ibordaf

Silver

Chile

• 1 year ago

One of my favorite casinos, it has a good variety of promos. I play more casino, the offers for Chile are sometimes quite decent and several times one or another little gift comes out when spinning the daily wheel.

Daily promotions
Promociones diarias
Quick withdrawals
Retiros rapidos
Spins without rollover
Giros sin rollover

Casino bonuses with conversion limit
Bonos de casino con limite de conversion

Grifa

Silver

Mexico

• 2 years ago

I personally like it ❤️novibet a lot because it has a lot of variety of games and activities every day like every day they give you a chance to win in bingo or in the gift wheel🎁😊 on your birthday they give you a casino bonus🎁 and a sports bonus🎁 for it to be your day🥳 and without having to deposit they send it to you in an email but just what it is and if they are very strict with the documentation

ermalisufaj19

Bronze

Greece

• 2 years ago

for me the best casino safe good customer support and quick withdraws never ever had a problem

everything

robertosouza

Bronze

Brazil

• 2 years ago

DELAY WITHDRAWAL
CONFIRM DOCUMENTS
AUTOMATIC ACCOUNT BLOCKING
CREATE ONE GAME BET

IT TAKES A TIME TO WITHDRAWALCONFIRM DOCUMENTSAUTOMATIC ACCOUNT BLOCK CREATE A BET ONLY ONE GAME
DEMORA SAQUECONFIRMAR DOCUMENTOSBLOQUEIO AUTOMÁTICO DE CONTASCRIAR APOSTA APENAS DE UM JOGO

Tunember

Silver

Chile

• 2 years ago

Fraudulent casino, terrible customer service, the chat people are ordinary... terrible verification, terrible system, problems with the bonuses, problems with the free spins... they scammed me out of 40 thousand, having my account verified, I have been a customer for a long time, I even had problems with the affiliate program... I never had a problem withdrawing until they started with their traps just like they did in Brazil I didn't believe them but until it happened here in Chile... and the worst thing is that no one does anything they work the same

None
Ninguno

fraudulent casino
Casino fraudulento
They do not pay withdrawals when verified
No pagan los retiros estando verificado
Ordinary chat
Chat ordinario
Bad customer service
Mala atención al cliente
Bad bond load
Carga de bonos malas
Lousy freespin loading, they never load for the value they should be
Carga de freespin pésima nunca cargan por el valor que tiene que ser

ytdmh6dtz8

Silver

Austria

• 2 years ago

The casino is one of the best in Greece - The withdraws are instant(at least with Skrill they are) bit selection in sports betting and customer support always helpful

LaStrega

Platinum

Italy

• 2 years ago

Misleading promos, bonuses never credited, no confirmation emails from them

Lazy and rude customer service
Servizio clienti sfaticato e maleducato

Jose1337

Bronze

Chile

• 2 years ago

Bad betting house, in Chile there are many complaints about non-payment of prizes, there is enough evidence that they close the accounts when people win a prize

they close the accounts if you win any prize
cierran las cuentas si gana algún premio
lousy chat
pésimo chat
slow payments
lentitud de pagos

duanyuri

Bronze

Brazil

• 2 years ago

House with great chances of growing, better attendants, but very bureaucratic.

DAILY BONUS IN ROULETTE
BONUS DIARIOS NA ROLETA
NOVIBOLATION CAN WIN 10 THOUSAND
NOVIBOLAO PODENDO GANHAR 10 MIL
FREE SPINS MINIMUM DEPOSIT OF 20 BRL
RODADAS GRATIS DEPÓSITO MÍNIMO DE 20 REAIS
FAST SAC
SAC RAPIDO
MINIMUM WITHDRAWAL 50 REAIS
SAQUE MINIMO 50 REAIS
EASY AND VERY FAST LAYOUT
LAYOUT FACIL E MUTIO RAPIDO

DELAY WITHDRAWAL
DEMORA SAQUE
CONFIRM DOCUMENTS
CONFIRMAR DOCUMENTOS
AUTOMATIC ACCOUNT BLOCKING
BLOQUEIO AUTOMÁTICO DE CONTAS
CREATE BET ON ONE GAME ONLY
CRIAR APOSTA APENAS DE UM JOGO

nachoucc1

Bronze

Chile

• 2 years ago

Fraudulent casino.
I have been making a withdrawal for 3 months which they never paid, they made me verify myself, deliver another account, withdraw in small amounts. What's more, the chat executives tell you that everything is ok and now you can withdraw every day and they cancel you again, they laugh at people in their faces and don't respond, they just cancel you daily and tell you there's a technical problem . Don't play on this page it's a farce.

casino fraud
fraude de casino

tureigh13

Silver

Mexico

• 2 years ago

I hate the casinos that don't allow you to withdraw your winnings with the excuse of taking care of one's money, they are pure blowjobs so that you get angry and play it and the casino wins, this casino deposited because they verified me beforehand I did not deposit any casino without be verified before, because I want my money as it should be and these handy scourges use the weakness of one who likes to spend, putting up stupid barriers to take advantage and they lie, I asked them before depositing, it is never with the workers, that is the protocol they follow what is wrong, so novibet my profits, put it a lot for the cacafuerte,

After losing 800 they gave me 150 I don't know why I know how to lose and when I win I don't like being asked or decided or taken away from my money
despues de perder 800me dieron 150 no se por que se perder y cuando gano no me gusta que me ipidan o decidan o tegan ompriven de mi dinero

with the bonus of 150 dcidi, withdraw 100 and play the rest that I won but they told me that they were busy verifying what was already verified, they are asshole thieves, the net as it is
con el bono de 150 dcidi retirar 100 y jugar el resto ke gane pero me dijeron ke ocupavan verificar lo ke ya estaba verificado son unos rateros culeros la neta como es

Dwayne8365

Bronze

Ireland

• 3 years ago

One of the best gambling sites I have used!!! The best thing about this site is how polished and slick the site is. It's really fast to skip from game to game with ease. Great selection of games both live and slots. Also a very good sports betting section. Plenty of free spins and bets with the giftwheel which is a fantastic inclusion. Verification and withdrawals were easy and very fast.Only negative I could give would be no play and go games which I enjoy. Still a great site that I will continue to use.

Fast and easy verification and withdrawal.
Easy to use and polished site
Plenty of free spins and bonuses
Great selection of games

No play and go

Safety Index of Novibet Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Novibet Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.1/10

Very big casino, based on our research and estimates

We consider the casino's T&Cs to be mostly fair

Not found on any relevant casino blacklist

Low value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a slightly negative impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Important

Unfair terms and conditions

Common bonus hunting strategies may be seen as a serious T&C violation
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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Read more
Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
Read less
Read more
Detection of some betting techniques while wagering bonuses may result in confiscated winnings
T&C copied from the casino's website (in English):
Read less
Read more
Use of betting techniques that do not provide an unfair advantage may be seen as a serious T&C violation
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
Read less
Read more
Claiming one too many bonuses may be seen as a T&C violation
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
Read less
Read more

Other factors

Low win limit: $200,000,000 CLP / spin or game round

Complaints about Novibet Casino and related casinos

(90)

90All0Opened30Unresolved11Resolved49Rejected

Complaints directly about Novibet Casino

Our verdict Case closed

Player’s deposit remains unresolved.

The player from Mexico had deposited 160 on January 4, 2026, but the funds did not arrive in his casino account. After contacting support, he was promised a refund within 24 hours, which did not occur, and he faced conflicting information regarding the transaction status. The player was advised to contact his payment provider for an investigation, as the casino's ability to intervene was limited. The complaint was left open for a month to allow for progress updates. The issue was then marked as resolved after the player confirmed the matter had been settled.

Read moreRead less

Resolved Submitted: 08 Jan 2026

Disputed amount: Mex$160

Our verdict Case closed

Player’s withdrawal has been delayed.

The player from Finland had requested a withdrawal seven weeks ago and was initially asked to provide verification documents, which were approved. However, his account was closed, requiring him to re-upload documents he had already sent. Despite having his account reinstated, he faced repeated requests for the same documents for the withdrawal. The issue was resolved after the player submitted updated versions of the required documents, and the complaint was marked as resolved by the player. We confirmed the resolution and offered further assistance if needed.

Read moreRead less

Resolved Submitted: 10 Dec 2025

Disputed amount: €7,927

Our verdict Player stopped responding

Player faces delayed withdrawals with repeated document requests.

The player from Chile had been trying to withdraw his money from Novibet for over two weeks, having sent the required documents multiple times. Despite receiving generic responses from customer service indicating the withdrawal was "released," the funds did not arrive in his account. The player failed to respond to the Complaints Team's requests for additional information and evidence needed to investigate the issue further. Consequently, the complaint was closed due to a lack of communication, with the option to reopen it if the player decided to resume contact.

Read moreRead less

Closed Submitted: 05 Dec 2025

Disputed amount: $500,000 CLP

Our verdict Player stopped responding

Player's winnings are delayed for processing.

The player from Mexico faced issues as his winnings remained pending and were not being processed for deposit. He expressed frustration over delays with the casino and raised concerns about their practices. The Complaints Team was unable to proceed with the investigation due to the player's lack of response to inquiries and reminders, resulting in the closure of the complaint. The player was informed that he could reopen the complaint in the future if he chose to resume communication.

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Closed Submitted: 24 Nov 2025

Disputed amount: Mex$500

Our verdict Player stopped responding

Player's withdrawal has been delayed.

The player from Chile had been trying to withdraw funds from his verified Novibet account for almost two months, but his requests were denied due to issues with the document verifying his phone number. Despite having provided several original documents, he received inconsistent responses from support and was not given a clear explanation or estimated timeframe for resolution. The Complaints Team was unable to proceed with further investigation due to a lack of response from the player, resulting in the complaint being closed. The player retained the option to reopen the complaint in the future.

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Closed Submitted: 03 Nov 2025

Disputed amount: $570,000 CLP

Our verdict Other

Player's account is closed but still receives emails.

The player from Ireland had closed their account and removed their email but continued to receive emails from the casino. They found that the unsubscribe button did not work. The issue was resolved by the Complaints Team closing the complaint in accordance with the player’s request to close their account, while acknowledging their inability to provide further assistance in this case.

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Closed Submitted: 29 Oct 2025

Disputed amount: €1,000

Our verdict No reaction

Player's withdrawal is delayed due to document requests.

The player from Ireland faced difficulties withdrawing winnings due to his virtual card being inactive. Despite providing all requested documents for verification, the casino kept asking for a document that was not issued by the bank and was repeating initial requests, causing him to feel harassed. The Complaints Team reached out to the casino for a response, but after an extended period without communication from the casino, the complaint was closed as 'unresolved.' The player was advised to contact the Malta Gaming Authority for further assistance.

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Unresolved Submitted: 13 Oct 2025

Disputed amount: €1,971

Our verdict Player stopped responding

Player claims that payment has been delayed.

The player from Chile had requested a withdrawal less than two weeks prior to submitting her complaint. The payment had not been processed yet. The issue was related to repeated rejections of her withdrawal requests due to alleged problems with the casino's payment provider, despite her account being verified and active. Communication with the casino had been insufficient, leading to frustration. The complaint was currently closed due to a lack of response from the player, but she could reopen it in the future if she chose to resume communication.

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Closed Submitted: 06 Oct 2025

Disputed amount: $593,000 CLP

Our verdict No reaction policy

Player’s free spins were not notified.

The player from Finland had participated in a promotion where he was supposed to receive 100 free spins after wagering €100, but he was credited the spins early without notification. As he did not notice them, he could not use the spins and requested a refund, which was denied. The Complaints Team attempted to resolve the issue by reaching out to the casino for comments but received no response despite repeated attempts. Consequently, the complaint was marked as "unresolved," and the player was advised to contact the Maltese Alternative dispute resolution entity for further assistance.

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Unresolved Submitted: 20 Sep 2025

Disputed amount: €20

Our verdict Player stopped responding

Player believes that their withdrawal has been delayed.

The player from Chile had requested a withdrawal less than two weeks prior to submitting their complaint. Their money had not been received yet. The Complaints Team acknowledged the issue and explained that delays might occur due to KYC verification or high withdrawal volumes. However, after the recommended timeframe had passed without a response from the player, the complaint was closed due to the lack of communication. The player was informed that the complaint could be reopened in the future if they chose to resume contact.

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Closed Submitted: 09 Sep 2025

Disputed amount: $22,442 CLP

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