Novibet Casino MX - Player’s funds were confiscated.

Hello, I made an account at the novibet casino, I accepted a promotion and I won $72 with that money I was playing and I won a total of $4900, since I had not verified my account I sent my documents to be able to process a withdrawal, at hrs I received an email that my account had been frozen because according to them the date of birth that I registered did not match the one on my credential (I am 100% sure that I put my date correctly when registering), I contacted them by email to see how I could solve that They told me that in a few hours they would give me answers and that if they did not activate my account again they would withdraw the money I had earned. Today I received another email saying that my account had been permanently blocked and my earnings they would be lost. To me I think that this casino blocks accounts when a player has a good profit

Dear aleexitha0,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I reviewed the casino terms and conditions https://www.novibet.mx/info/tnc and I found this:

·  2.7  It is mandatory for clients when registering with us:

·   Register with a correct date of birth.

We reserve the right to immediately close any account if the information provided is found to be inaccurate or insufficient.

Do you have a screenshot from your casino profile where you entered the correct date of birth?

Thank you in advance for your reply.

Best regards,

Tomas

No, I don't have photos, but apparently they can't confirm that my date of birth is wrong either, since they didn't want to show me the date that I have in the account according to them

Thanks for your reply,

Did the casino indicate any other errors in your personal information? Would you be able to forward the communication between you and the casino to tomas@casino.guru?

I'll look forward to your reply.

Dear aleexitha0,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.