The player from Finland had had two pending withdrawals totaling 1000€ and had been concerned about the delay in processing. The casino had failed to provide a timeframe for the resolution, leading to further frustration. The player later discovered that one of the withdrawals had been processed, but the other had remained pending. After continued follow-ups, the player confirmed that all withdrawals had been received and the issue had been resolved.
NovaJackpot Casino - Player's withdrawals are delayed.
Amount: €1,000
NovaJackpot Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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7 months ago
2x500e whitdraw pending, first has Been pending over prosessing Time 3 days allready and no eny Time frame given to prosessi it.
And no kyc asked yet. So i know whitdraws pending and propably cancelled and then 3day waiting period starst again. Asked livechat why its Been stalled and just tell that there are delays.
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7 months ago
Dear topiturpei,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
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7 months ago
Casino telling on livechat that they know its Been and Will be stalled and no Time frame or reason telled.
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7 months ago
Just find out they operate whitout license!!!?
Why casino guru give good raitings this kind of sites?
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7 months ago
I understand your frustration,
According to our review, the casino operates under a license from Curaçao Antillephone N.V.
I will set the timer for an additional 3 days to allow the casino two full weeks to process the payment. If there’s no development by Friday, we will intervene. Let’s stay positive and hope for some good news regarding your withdrawal. Thank you in advance for your patience.
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7 months ago
One of two did come but still that other 500e whitdraw Is stuck... Hope they pay that too on this week
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7 months ago
Whitdraw Is "prosessed" but not credited in My Bank yet and there Is third whitdraw too waiting to prosessed. So keep this open please.
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7 months ago
Yes 2x500 did come but 1 whitdraw has done 3.4 and still pending. Please keep this open until i Have get all My money out.
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6 months ago
Dear topiturpei,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
