The player from Greece requested a withdrawal of €499 on 08/05 and two more of €100 each on 13/05, which are still pending. Despite reaching out via live chat and email, he has not received any responses. They informed him that he couldn't close his account while having pending withdrawals.
NovaJackpot Casino - Player's withdrawal is delayed.
Amount: €499
NovaJackpot Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
Public
Public
5 months ago
Translation
Hello,
I made a withdrawal request for €499 on 08/05 and I still haven't received my money. I've also made two requests for withdrawals of €100 on 13/05. The live chat is not helping with my issue and I haven't received a response to the emails I've sent yet.
Meanwhile, the withdrawals can be canceled at any time on my personal card. When asked about what would happen if I wanted to immediately close my account, I was informed that this is not possible as long as there are pending withdrawal requests.
Truly unbelievable.
Automatic translation:
Public
Public
5 months ago
Dear kostisgov,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
Public
Public
5 months ago
Translation
20 minutes ago the money was credited to the account while I was chatting with live communication. I don't know if it is related to the fact that my post here. Waiting for the other two withdrawals of 100e each.
I would like to point out the bad communication I had with this particular casino. I urge players not to choose casinos with such terms and conditions.
The issue is considered expired from my side.
Thanks!
P.S. 14 complaints in 2 months and the rating is still 8.0/10 for a casino with a withdrawal limit of 500e/day, a maximum of 7,000/month and almost no betting manager.
Edited
Automatic translation:
Public
Public
5 months ago
Could you please confirm if you received the additional two withdrawals as well?
