The player from Finland deposited 30 euros using a 100% bonus and successfully wagered to win 800 euros. While Novajackpot paid out the first 500 euros, the remainder of the funds were confiscated with a vague explanation in the notification email.
NovaJackpot Casino - Player’s winnings have been confiscated.
Amount: €300
NovaJackpot Casino
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Case opened
Current status
Waiting for Casino Guru to reply
4d 12h 1m 44s
Case summary
2 days ago
Public
Public
2 days ago
Hi!
i made a 30 euro deposit while using a 100% bonus and i managed to wager the bonus and win 800 euros, Novajackpot paid me first 500euros but after that i got a email that rest of my funds were confiscates, and i got this email about the confiscated funds and i were very vague and not specific. I’m very sad right now
Public
Public
2 days ago
Hello briitukka,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with NovaJackpot Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Why did you receive the 500€ at all if they claim you breached the bonus terms?
- When was the last time you spoke to the casino and what was it about - did they explain the reason for their action?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
