The player from Finland deposited 30 euros using a 100% bonus and successfully wagered to win 800 euros. While Novajackpot paid out the first 500 euros, the remainder of the funds were confiscated with a vague explanation in the notification email.
Hi!
i made a 30 euro deposit while using a 100% bonus and i managed to wager the bonus and win 800 euros, Novajackpot paid me first 500euros but after that i got a email that rest of my funds were confiscates, and i got this email about the confiscated funds and i were very vague and not specific. I’m very sad right now
Hello briitukka,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with NovaJackpot Casino. Please allow me to ask you a few more question before we would move forward.
Looking forward to your answer.
Regards,
Nick