The player from Germany has experienced technical problems which caused their winnings not to be paid. We rejected the complaint because the player didn't respond to our messages and questions.
NordSlot Casino - Player’s winnings haven’t been rewarded.
Amount: €20
NordSlot Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.9
NordSlot Casino has a Safety Index of 6.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I played at Nordslot a week ago while playing Big Bass Bonanza I got free spins and won 20 euros, the 20 euros were not credited to me and the game did not continue, so I contacted customer service, they said I shouldn't play the provider's games anymore, a technician has to look at it, then I get the money credited and an email. I have written to them 3 times, but to this day I have neither my profit of 20 euros nor get an email.
Automatic translation:
Public
Public
2 years ago
Dear Turbolader,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru?
Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Petronela
