turbolader's reviews

Casino Guru

We want players to understand gambling.

2 years agoOriginalTranslation
I deposited 50 euros and took advantage of a bonus to look at the casino. There were initially 50 free spins and 5 x 20 FS. The RTP value is not very high there so the chances of winning are low. Despite the large variety of slots. On the last day I still had 0.35 cents that I used with Elvis and got free spins. In conclusion, I had played together 130 euros. When I asked customer service, they said I had wagered 40 times and I could apply for a payout, after 1 hour I had sent all the documents, I went back to customer service to inquire, this time it was another lady, very, very unfriendly, she said I would have to convert 1500 euros, I said hers My colleague checked it and everything would have been implemented. You can imagine what happened with the 130 euros, convert 1500 euros with 130 euros. That doesn't work, you have the option to buy free spins, but you can do that in the 5 days only once. It happened as it had to, the money is gone. I still don't know who of the ladies was right.
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  • Infinite number of slots. Customer service is there quickly when you need it.
  • Very poorly trained staff, one says so, the other exactly the opposite. The bot is annoying. Never again Pino Casino, no thanks
Automatic translation:
PinoCasino
2 years ago
Hello!

We are very sorry to hear that you've had a negative experience with our casino and the support team. We are working on the quality of our support and do our best to help all players as soon as possible.
Unfortunately, we can't help you now without knowing your email. You can send us an email at contact@pinocasino.com with the subject "CasinoGuru Review," and we will try to solve that issue!

Best Regards,
The PinoCasino Team
2 years agoOriginalTranslation
I also played with them and while staying with Big Bass Bonanza during the free spins I won 20 euros, but the game stopped and the 20 euros were not credited, so I contacted customer service and they told me , a technician will check this in the next few days and I get an e-mail and the money will be credited to me that was a week ago, I wrote to them 3 times, but to this day I have not received my money, nor has Nordslot contacted me
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  • Lots of games, a wide range, well set up
  • Very poor customer service, rarely available
Automatic translation:
2 years agoOriginalTranslation
I have been in this small casino for a good 2 years, the registration was very quick, I got the free EUR 10 bonus very quickly, so after 3 hours of play I had together EUR 600, then only had to deposit EUR 20 and the money was already down 1 day on my account.
  • The customer service is also available in German and is very helpful, as a good customer you get a free bonus every week, and a present for your birthday, there are free bingo cards every day, 2x 10.1x 5 cards, a really well-functioning 24/7 chat
  • Only 1 person per household is allowed to have an account, very low RTP value, after a high win it is not possible to play for weeks afterwards, you only win small amounts in the slots. There are no tournaments, special events, etc., actually only slots.
Automatic translation:
3 years agoOriginalTranslation
A casino with a lot of advertising and a friendly design, but the advertising is great, the customer service is so bad, no 24/7 chat, you have to wait a day or two for an answer, there is also a telephone number, but it is no longer valid, you can only win if you take advantage of a bonus, otherwise it looks bad. Here, too, the win rate is set very low, well, most of the money goes into advertising
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  • Friendly presentation
  • No 24/7 customer service
Automatic translation:
3 years agoOriginalTranslation
Had heard so many negative things about the casino lately, and now I took a look at the casino and tested it. I am now 68 years old, but this casino is really the worst casino I have ever come across. It hails massive complaints online, the customer service is unfriendly, most of them complain about no or very long withdrawal times that are constantly being delayed, the casino looks old-fashioned, the win rate is very low, I didn't get a welcome bonus, nor any I advise everyone against this casino, actually such a casino belongs on the blacklist. For some players it seems strange, you should already see what you are spending in euros, unfortunately the casino is not necessarily something for the German market, everything looks untidy and mixed up, shame about the money for this test, one star is already too much rated, here you should pay and not collect. There are many black sheep on the market, this is one of them
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  • Positves can only be reported here, signing up and registering is very quick and easy
  • Unfriendly customer service, the casino looks old-fashioned, with payouts you are in no hurry, on the contrary 14 days / 3 weeks is completely normal
Automatic translation:
Trustpilot_flash_alt
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