The player from Canada had been dealing with a 5-day delay in withdrawing $200 from NordisCasino. He reported that there was no live chat and had received no responses to his support emails. The Complaints Team had attempted to contact the casino multiple times without success. Given the lack of response, the team had marked the complaint as 'unresolved', potentially affecting the casino's rating. The player was advised to contact the Curaçao Gaming Authority for further assistance.
Nordis Casino - Player’s withdrawal request is unanswered.
Black points: 52
Amount: Can$200
Nordis Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.9
Nordis Casino has a Safety Index of 3.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
10 months ago
Public
Public
11 months ago
It has been 5 days since submitting a withdrawal request for $200. There is no live chat and nobody has responded to any support emails that I’ve sent. It feels like a total scam operation.
Public
Public
11 months ago
Dear schveitz007,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
Public
Public
11 months ago
Nothing has happened!! No response to any messages. It’s a scam, this casino.
Public
Public
11 months ago
Thank you very much, schveitz007, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Public
Public
11 months ago
Hello schveitz007,
It's Michal again. I have taken over this complaint. I have reviewed this case and I will contact the casino to shed more light on this matter.
We would like to invite Nordicasino to join the conversation.
Dear Nordicasino,
Can you please provide more information on why the player withdrawal request has still not been processed?
Public
Public
11 months ago
Thank you for the update, schveitz007. I have moved the complaint to NordisCasino.
Public
Public
11 months ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Public
Public
10 months ago
Do I have any other paths of escalation available to me to collect what’s owed to me from this casino? It’s clear they’re not interested in addressing the matter directly. It looks as though they’ve also turned off their support function on their website.
Public
Public
10 months ago
Dear schveitz007,
I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach.
If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curaçao Gaming Authority (complaints@gaming-curacao.com and info@gaming-curacao.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (michal.k@casino.guru). I am sorry I could not be of more help on this occasion.
Best regards,
Michal
Casino Guru
