The player from Germany has requested a withdrawal. Unfortunately, the payment seems to be delayed. We closed the complaint as ‘unresolved’ because the casino failed to reply.
Nordis Casino - Player’s withdrawal has been delayed.
Black points: 80
Amount: €50
Nordis Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.2
Nordis Casino has a Safety Index of 4.2, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
Delayed payment, status unknown
UNRESOLVED
Case summary
2 years ago
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2 years ago
Sorry wegen meinem schlechten Englisch:
Hi.
Since 17.09.2022 im trying to get some help from NordisCasino Support. I was sending many emails. And im trying to catch an Live Chat Agent since i know, that im not able to start a request for withdrawal my money. The ChatBot is telling me always the same:
Unfortunately, we can't transfer you to one of our agents. They're currently unavailable.
Please leave us a message and we will do our best to solve your problem as soon as possible.
Thank you for understanding,
Nordis Team
Of course im leaving them many messages (they call it Ticket) and they never gave me a single answer to all of them.
3 days agp ive got a promo email from kyc@nordiscasino.com with just another deposit offer (normally they sending me tons of deposit offers from promotions@nordiscasino.com, as well a whatsapp message with another deposit offer. And of course i wrote them that i dont want to deposit a single Cent, if they dont fix my withdrawal issue.
On any device , with any browse , in any language and time, the Cashier for deposit is working fine (i was depositing 10€with my VISA) and in the same "Cashier" have a button to open the tab for Withdrawal with following "errror":
No payment methods configured
No payment methods found.
Yesterday they send me an invite for the new Telegram channel. And of course, i was joining the channel, to try to get contact with someone. But the channel is only telling me "new" deposit offers....
Now i hope you can help me !?
Thanks you very much. Have a nice sunday!
Marcel aka schoffiberlin
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2 years ago
Dear schoffiberlin,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified in the past?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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2 years ago
Translation
Do I understand correctly that your payment is still pending in the account without being processed?Am I correct in understanding that your payment is still pending in the account without being processed? --> Even worse. The possibility to start a withdrawal request is not possible in the cashier with the following message:
This means that it may take some time for your money to appear in your account, especially if it is your first withdrawal. Because of this, we advise players to be patient and wait at least 14 days after requesting their withdrawal before filing a complaint. --> Yes, it is or would be my first withdrawal request.
KYC was pre-performed and tacitly set to verified with no reply and/or response to my submitted documentation.
First it said, submit KYC documents to get a €10 bonus.
Then came a bonus code that I had to write in LiveChat. When I had done this, the email actually came: The NO Deposit Bonus is available for you. schoffiberlin, claim it now and win your prize.
But this NEVER came!
Only "exclusive personalized deposit offers". -> which also didn't work and 24 hours later was booked manually on my account...
For me it looks like a total fraud and fraudulent deception!
Automatic translation:
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2 years ago
Translation
Do I understand correctly that your payment is still pending on the account without being processed? --> Even worse. The possibility to start a withdrawal request is not possible in the cashier with the following message:
This means that it may take some time for your money to appear in your account, especially if it is your first withdrawal. Because of this, we advise players to be patient and wait at least 14 days after requesting their withdrawal before filing a complaint. --> Yes, it is or would be my first withdrawal request.
KYC was pre-performed and tacitly set to verified with no reply and/or response to my submitted documentation.
First it said, submit KYC documents to get a €10 bonus.
Then came a bonus code that I had to write in LiveChat. When I had done this, the email actually came: The NO Deposit Bonus is available for you. schoffiberlin, claim it now and win your prize.
But this NEVER came!
Only "exclusive personalized deposit offers". -> which also didn't work and 24 hours later was booked manually on my account...
For me it looks like a total fraud and fraudulent deception!
Automatic translation:
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2 years ago
Translation
Do I understand correctly that your payment is still pending on the account without being processed? --> Even worse. The possibility to start a withdrawal request is not possible in the cashier with the following message:
This means that it may take some time for your money to appear in your account, especially if it is your first withdrawal. Because of this, we advise players to be patient and wait at least 14 days after requesting their withdrawal before filing a complaint. --> Yes, it is or would be my first withdrawal request.
KYC was pre-performed and tacitly set to verified with no reply and/or response to my submitted documentation.
First it said, submit KYC documents to get a €10 bonus.
Then came a bonus code that I had to write in LiveChat. When I had done this, the email actually came: The NO Deposit Bonus is available for you. schoffiberlin, claim it now and win your prize.
Unfortunately, this NEVER came!
Only "exclusive personalized deposit offers". -> which also didn't work and 24 hours later was booked manually on my account...
Not being able to make a withdrawal or start a request for one really borders on cheating!
: /
Automatic translation:
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2 years ago
Good afternoon schoffiberlin, first of all we apologize for the inconvenience.
The team is currently working on solving all these problems, updating the cashier and the withdrawal buttons, for any confusion, please write to us on live chat or to the email address: kyc@nordiscasino.com.
The KYC was sent incomplete by email, please give us a proof of address, utility bill or bank statement so you can receive the 10 eur for free.
Best regards,
Nordis Team!
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2 years ago
Thank you very much, Nordis Casino team, for your assistance and clarification.
Dear schoffiberlin,
Could you please provide the required documents and keep me informed about any further developments? Looking forward to hearing from you.
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2 years ago
Dear Nordis Casino team,
Is there anything else required from the player? Thank you.
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2 years ago
Translation
updated:
There is now a new category in the account: Bonuses
There Deposit - Withdrawal - Bonuses was integrated there. I will now try to make a withdrawal.
Feel free to contact me if I can provide more details on the withdrawal request
Edited
Automatic translation:
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2 years ago
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Unfortunately, the payout was only possible with NETELLER. Because when I selected VISA and clicked on WITHDRAW after entering the amount, a new window opened and he (for whatever reason) offered me a deposit and various options.
The payout was deducted from the account with NETELLER as confirmed, but not posted to my NETELLER account!
To be on the safe side, I sent KYC documents for my NETELLER account to kyc@nordiscasino.com.
It would be great if NordisCasino could comment on this now!?
The promised €10 for the remaining KYC documents have also been credited so far, unfortunately.
VG, Marcel
Automatic translation:
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2 years ago
Dear Nordis Casino team,
Would you please comment? Was the payment successful on your side? Could you please post a screenshot of the payment confirmation or forward it to petronela.k@casino.guru?
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2 years ago
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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2 years ago
Dear schoffiberlin,
As you can see the casino didn't get back to us. Therefore, I will try to ask you for any updates. Have you received your winnings or any additional info from the casino, please?
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2 years ago
Translation
Hello dear CasinoGuru team.
Unfortunately, I have not received any responses to my emails to date, nor have I received any confirmation of the KYC documents that I have forwarded. And unfortunately neither an explanation nor a response to my payout, which was booked on the account at Nordiscasino and deducted from my balance, but never arrived on my NETELLER account.
Even the promised additional 10€ for the conclusion, my KYC verification was never credited to my account.
I feel betrayed and maliciously deceived!
Warm greetings
Marcel aka schoffiberlin
Automatic translation:
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2 years ago
Thank you very much, schoffiberlin, for your reply. I'm truly sorry that the problem hasn't been resolved. I wish I could be of more help.
Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.
The casino can reopen this complaint anytime.
