Nordis Casino - Player’s deposits have never been credited to his casino account.

I have made 2 deposits to the company, 20 + 20 euros but I never saw them added to my account, apparently there was some problem with the transactions, my revolut account was charged normally, in the nordis chat only the Bot answers which does not give me solution, I sent a message to nordis but never got a reply, this behavior is unacceptable, please help

Dear lazarosbot,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if they were the first deposits in this casino? Please forward your payment receipts to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

They were the first 2 deposits of €20 + €20, I have not made another deposit with the company.

Thank you, lazarosbot, for the clarification. Please forward your payment receipts to petronela.k@casino.guru.

Thank you, lazarosbot, for the forwarded screenshots. Is there any transaction ID number that would help to locate both payments, please?

Transactions were made through revolut, I didn't find any other information, I will ask for the transaction numbers from the chat and send them to you

I fully understand your frustration, lazarosbot. As I mentioned earlier, it may take some time for the funds to be located and refunded back to your bank account or credited to your casino account. Therefore, I will set the timer for additional 14 days allowing to casino one full month to investigate, as it is not entirely in their hands, and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Dear lazarosbot,

Have you received your deposited funds? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.