Nordis Casino - Player’s deposit has never been credited to her casino account.

I deposited 19eur to the casino, the money did leave my account, but it never entered my game account. The casino claimed that the money would be returned to me, but it hasn't been seen...

Dear ellimelli82,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I hope I understood correctly that your deposited funds have never been credited to your casino account.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Which payment method you have opted for, please? 

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

It was my first deposit to this casino. I used credit card deposit.

I fully understand your frustration, ellimelli82. As I mentioned earlier, it may take some time for the funds to be located and refunded back to your bank account or credited to your casino account. Therefore, I will set the timer for additional 25 days allowing to casino one full month to investigate, as it is not entirely in their hands, and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your deposited funds. Meanwhile, you should contact your bank as they should be part of the investigation.

Thank you in advance for your patience and understanding.

Good afternoon,

The money has been added to your player balance, the money is subject to the 350% bonus rule.

https://www.nordiscasino.com/en/promotions/620.

Best regrads,

Nordis Casino!

Dear ellimelli82,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear ellimelli82,

Could you please confirm that the deposited funds were successfully credited to your casino account? Looking forward to hearing from you.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.