Nordis Casino - Player didn't receive a bonus.

Opted into a 350% match bonus and like 100 or 50 free spins on a deposit of $20 or more.. this was like month ago going on month and a half. Sent them email multiple times but still no response. Still waiting for the 350% and free spins. Only got to play with my deposit of $20. So far not a good impression.. leaves bad taste in ya mouth! Yall gotta do something! Cuz this is some bs!

Dear Inchelada,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Nordis Casino.

I checked the casino website and found the bonus. Could you please confirm this is the bonus you wanted to receive?

Did you enter the appropriate bonus code when making a deposit?

Did you contact the casino support via live chat and asked them about the problem?

Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas, thanks for getting back to me so soon. Yes I've been trying to get In touch with someone there for about a month and a half but no one ever gets back to me. And yes that's the correct bonus and bonus code I entered when I deposited $20. I think It maybe a lost cause at this point really. People are already complaining about payouts, if the casino isn't paying them within a reasonable amount of time, then I dont think I'll be getting my bonus either. Anyways, thought I'd let people be aware about the casino's issues.

Thanks,

Inchelada

Thanks for the explanation.

Could you please explain if you decided to play with the deposited funds even if you haven't received the bonus? Did you request a refund of your deposit?

Please let me know.

Hey Tomas, yea I did play my deposit without the bonus. Didn't last very long obviously but hey what can you do? And multiple occasions I've asked them where my bonus was at? No response. Just bogus!

Thanks!

Thank you, for the clarification. I understand that it must be frustrating.

Unfortunately, since you already played the real money part of your funds, I'm afraid there's not much we can do to help.

I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into issues with any online casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.