Dear all,
We have analyzed the situation once again, and would like to inform you that the customer's account was closed in accordance with the following point of the Terms and Conditions of the website:
6.6.4 We reserve the right to withhold any refund or reverse transaction until the identity of the Player Account User is adequately established to our satisfaction. You agree to provide, in case We demand, your Identity Document (Passport, Driving Licence, Identity Card) and any Proof of Address you may provide (Utility Bill, Bank Statement, Rental Agreement etc.),also, Verification of your Payment Method Ownership may be required. If such documentation is not provided within thirty (30) days of our request, then such refund or reverse transaction shall not be effected, Your Player Account shall be closed and You shall forfeit all funds in Your Player Account, such decision shall be final, binding and not subject to appeal.
Given that the documents were requested on 12.03 and were not provided until 15.04, the decision was taken in accordance with the above article of T&C. The verification of the customer is considered failed.
We appreciate your understanding.
Sincerely,
Nomini team
Dear all,
We have analyzed the situation once again, and would like to inform you that the customer's account was closed in accordance with the following point of the Terms and Conditions of the website:
6.6.4 We reserve the right to withhold any refund or reverse transaction until the identity of the Player Account User is adequately established to our satisfaction. You agree to provide, in case We demand, your Identity Document (Passport, Driving Licence, Identity Card) and any Proof of Address you may provide (Utility Bill, Bank Statement, Rental Agreement etc.),also, Verification of your Payment Method Ownership may be required. If such documentation is not provided within thirty (30) days of our request, then such refund or reverse transaction shall not be effected, Your Player Account shall be closed and You shall forfeit all funds in Your Player Account, such decision shall be final, binding and not subject to appeal.
Given that the documents were requested on 12.03 and were not provided until 15.04, the decision was taken in accordance with the above article of T&C. The verification of the customer is considered failed.
We appreciate your understanding.
Sincerely,
Nomini team