The player from Germany has been waiting for a €3,000 withdrawal from Nomini Casino to be processed for the past 14 days. Despite being assured repeatedly that the payout has been made, the player has not yet received their funds. Player’s complaint has been resolved successfully.
Nomini Casino - Player’s withdrawals are delayed.
Amount: €3,000
Nomini Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
Public
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10 months ago
Translation
Hello Guru Team,
Unfortunately, I have to reach out to you today because Nomini Casino is not paying out my real money amount. Since 03.01 (14 days), and over the next 5 days (with a €500 cashout limit per day), I have cashed out a total of €3000. No verification is necessary and for the past 10 days, I've been told the payout has been made and processed.
As I keep getting reassured with the same statements, I'm slowly getting the feeling that nothing is happening anymore. Can you please help me?
Best regards!
Automatic translation:
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10 months ago
Dear Bollelan12,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals.
- Could you please advise if they were your first withdrawals in this casino?
- Am I correct in understanding that you didn't accumulate your winnings with an active bonus and that you haven't undergone account verification since it wasn't requested of you?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you had your withdrawals approved, I truly believe it’s only a matter of time before you receive them.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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10 months ago
Translation
Thanks for the answer, Petronela.
- Yes, this is the first payout at Nomini.
- NO bonus was used and I was NOT asked for verification.
- Anyway to the payout: "Withdrawal completed"
- I waited 14 days
Contradictory statements are made every day saying the money was transferred "today". The live chat is fast, but you get the feeling that it's just a bot providing canned answers to stall you.
What else can I do now?
Automatic translation:
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9 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Bollelan12, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
