The player from Austria is dissatisfied with the withdrawal process. It has been resolved.
Nomini Casino - Player’s withdrawal has been delayed.
Amount: €4,947
Nomini Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.8
Nomini Casino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I requested a payout on November 12th, but yesterday I received no answer or any reaction. Then I canceled the payment and yesterday applied for 2400 + 2446 again. NO response to all customer inquiries. That strikes me as unusual and reading the reviews of this casino doesn't make you patient. Thank you for your effort, greetings from Vienna - TinoResch
Automatic translation:
Public
Public
3 years ago
Dear TinoResch,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you.
Please, do not cancel your withdrawal again as this may lead to further delay, and let us know if there is anything new in the meantime.
Thank you for your understanding.
Best regards,
Kristina
Public
Public
3 years ago
Translation
Hello Kristina,
many thanks for your effort.
Since the casino has had some pretty bad reviews about withdrawals, I didn't want to waste any unnecessary time.
Maybe you can put some pressure on and of course I'll keep you up to date.
Greetings, Tino
Automatic translation:
Public
Public
3 years ago
Translation
Hello Kristina,
the first payment is made 🙂
Thank you for the first, more information will follow.
Greetings Tino
Automatic translation:
Public
Public
3 years ago
Thank you for the update, Tino. I am glad to hear this good news. Do I understand correctly that you are now waiting to receive €2,446?
Public
Public
3 years ago
Thank you, TinoResch. Let's give it a few more days. I hope you will see your winnings soon. I will keep this complaint open until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment.
Public
Public
3 years ago
Translation
Unfortunately only put off at the moment, no action despite successful verification. I'm already pretty pissed off and have to say that as a customer I am only lied to and put off.
Automatic translation:
Public
Public
3 years ago
TinoResch, as I mentioned previously, it can take a few days to fully process a withdrawal. I would recommend waiting for at least one more week. You have already received the first withdrawal, so I believe that it is only a matter of time until you receive the next one. Your patience is highly appreciated.
Public
Public
3 years ago
Dear TinoResch,
Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.
Public
Public
3 years ago
Translation
Hello dear Guru team,
except for an amount has been transferred.
LG Tino Resch
Automatic translation:
Public
Public
3 years ago
Thank you very much for the update, TinoResch. Please, let me know when you receive the last payment.
Public
Public
3 years ago
Do I understand correctly that you have already received all your winnings?
Public
Public
3 years ago
Translation
No, unfortunately there are currently two pending and it is stagnating again.
Automatic translation:
Public
Public
3 years ago
Translation
The first were a long time coming, but were finally paid for
Automatic translation:
Public
Public
3 years ago
Thank you very much TinoResch for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
Public
Public
3 years ago
Hello TinoResch,
I looked at your complaint and will do my best to help you. I would like to invite Nomini Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
Public
Public
3 years ago
Translation
Dear Guru Team,
today everything was completed.
Thank you very much for your support 🙂
Greetings and a Merry Christmas, TinoResch
Automatic translation:
Public
Public
3 years ago
Dear all,
Thank you for reaching out!
Be informed that at the time of your contact all the withdrawal requests have already been processed which was confirmed by the customer above.
We remain open in case there are any questions.
Kind regards,
Nomini.com
Public
Public
3 years ago
Dear TinoResch,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards,
Viliam Casino.Guru
