The player from Italy requested a withdrawal, but it did not rech his account. It seemed that the funds had been lost. Later, it became clear that the issue was caused by the fact that the player requested a withdrawal to a bank account, but enetered an IBAN belonging to his PayPal account. The payment provider was not able to process the transaction. The casino communicated the issue with the payment provider and the funds were later returned to the player's gaming account. The player was advised to provide his bank account details for the casino to process the payment manually. The complaint was closed as resolved.