The player from Germany has requested a withdrawal three weeks ago. It hasn’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.
Hello
I've been waiting for my money for 3 weeks and I've done everything I've been told
but no one is able to pay out or transfer my winnings
I feel completely cheated. I have verified my account with passport and address but still have not received a payment
ask for your help lg zeliha
Dear Zeliha,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise which payment method you have opted for? Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Hello what does retreat mean
what kind of answer is that
I don't understand that, I just want the payout of what I've won
please continue processing
Lg
Zeliha
Could you please advise if you've received any confirmation regarding a successful account verification? Have you accumulated your winnings with or without an active bonus? Thank you very much in advance for your reply.
No played without a bonus
I have an account verification
I finally want my money are not on TV to transfer my winnings
Could you please confirm the following?