HomeComplaintsNomini Casino - Player’s withdrawal has been delayed.

Nomini Casino - Player’s withdrawal has been delayed.

Amount: €500

Nomini Casino
Safety Index:Very high
Submitted: 08 Apr 2021 | Case closed : 27 Apr 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Germany has requested a withdrawal three weeks ago. It hasn’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

Hello

I've been waiting for my money for 3 weeks and I've done everything I've been told

but no one is able to pay out or transfer my winnings

I feel completely cheated. I have verified my account with passport and address but still have not received a payment

ask for your help lg zeliha


Automatic translation:
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3 years ago

Dear Zeliha,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise which payment method you have opted for? Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

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3 years ago
Translation

Hello what does retreat mean

what kind of answer is that

I don't understand that, I just want the payout of what I've won

please continue processing

Lg

Zeliha

Automatic translation:
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3 years ago

Could you please advise if you've received any confirmation regarding a successful account verification? Have you accumulated your winnings with or without an active bonus? Thank you very much in advance for your reply.

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3 years ago
Translation

No played without a bonus

I have an account verification

I finally want my money are not on TV to transfer my winnings

Automatic translation:
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3 years ago

Could you please confirm the following?


  • your account has been fully verified
  • winnings accumulated without an active bonus
  • funds are no longer visible inside your account
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3 years ago

Dear Zeliha,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 

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