The player from Germany managed to win a large sum (22,630.80€) from Nominispins.com. Despite having previously successful withdrawals, the player's attempt to withdraw his record win was cancelled without notification. After uploading verification documents, his account was closed with a brief explanation of violating terms and conditions.
Nomini Casino - Player's winnings confiscated and account closed.
Amount: €40,000
Nomini Casino
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8.8
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
8 months ago
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9 months ago
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I had previously been able to withdraw once under 200€ at nominispins.com. As a result, I got the impression that it was a reputable casino and therefore I made another deposit of only 16€.
With said 16€ I managed to achieve a beautiful win, which has subsequently become my record win.
With 16€, I managed to achieve a win of 22,630.80€ at 2€ per spin on the slot (Gonzo megaways). I doubled this amount to achieve a smooth 40,000.00€, without using a bonus, so the winnings were real money and not bonus money. After attempting a withdrawal, which took over 36h without success, my request was suddenly cancelled without any notification. I didn't understand what the issue was as I had previously been able to withdraw almost 300€ without any verification. Since my win exceeded 300€ and after the abrupt cancellation without any notification, I contacted support to ask for a solution as to why no payout had been made. The agent was nice but didn't really want to understand or help(played dumb, vague short answers, long waiting times for small questions). After contacting support, the agent told me that I would be notified in order to verify myself, even though this function was not possible on the homepage from the outset. Long story short, I thought OK the guys secure themselves first before they determine where the high amount should go. After uploading the verification documents, I was shortly after logged out of the casino account, which I initially didn't find bad since I use online casinos on my smartphone and it can happen that you get logged out. After a few moments, I tried to log into nomini unsuccessfully due to a message indicating that my account had been closed. I received an email briefly explaining that I had violated the terms and conditions, hence I could not pass the so-called verification process according to their email statement and the terms and conditions stated condition 9.1 which they claim I should have applied or whatever they wanted to tell me with that. Well after a week of emotional chaos and the thought of how I would spend the money it became more and more questionable as to what the problem was with paying out the winnings. So I cannot recommend anyone to use or register with nominispins.com or to send real money to such entrepreneurs. I am happy to upload pictures to convince you that exactly what has been described above happened to me which occurred around 02.00 am on 8.3.24. Save your money and problems that you will find at the casino instead of letting the slot spin leisurely. It's best to only use casinos that have a license. Keep away warning scam and fake @ nominispins.com
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9 months ago
Dear Ebbs261,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Nomini Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Have you activated any bonus with your last 16€ deposit in the casino? Could you please specify which bonus it was?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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9 months ago
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Hello Tomas,
We are happy to share.ivh with das.ivh nomini Casino over a long period of time, say almost half a year, from week to week and from time to time. Since the aforementioned promos and FS offers usually stood in the way of a payout afterwards, I personally prefer, if possible, without activating a bonus but rather just using my own money without then having to turn over x30 or x50 times later because it is .usually it is almost unrealistic to implement the said x30 of say €20, which is why I personally use them less. The said €16 that was deposited was used without a bonus. In the actually standard popular slots like Gonzo megaways, Madame destiny, or Gate of Olymp, as well as Sugar rush, sweet bonanza, cygnus from 1 to the newest cygnus4, la dolce Vita aswell as gamomat or novoline are very nice to me Like elk Entertainment or 3oaks or big bass and many more from wazdam Yggdrasil mascot and so on are my topics.
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9 months ago
Here some Pics i was able to take before my Account was closed for the caption 9.1 everyone can See @ nomini Homepage caption 9.1 hast many Points wich can BE possible to take but they didnt we're a le to Tell me exact what ive done wrong or even they Had No Proof for there reason they told me for what they closed my Account. Maybe my english is Not that good but i speak 4 languages and in No one it make Sense for me why they act or handle it Like that and gives me the Bad Feeling of done something wrong. But the reality is they got the turbo Spin Button wich was in my FS on, that caused me so much Money because the Last Hit was x15 and it blinked Like i get an Epileptic flash. This exact Action was the reason for this big winn in my pov, that caused nomini headhache how i was able to winn win 2€ per Spin so much they Just think i must BE somehow cheated or something else but. The deposit process from bank Account to nomini of mifinity and then to the Casino hast to be in your own Name and so on. Yeah i Hope was clear enough to get a Lil Feeling of this movement by someone how wanna BE a serious Casino WHO can take.of the Green and etc. I Hope inwas respectull to all of ya. Thank you very much for those WHO was able to Help or to solve or even If my expririence can take Care of someone next WHO may i Hope Not will be next victim god Bless all stay healthy Guys alls of you and listen to 528hz big thanks much Love and Kind Regards around the Globe my lovely Humans take Care
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9 months ago
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I would like to raise some concerns regarding the verification process I recently went through. In this process I was asked to submit my ID card or passport and a selfie. Additionally, a bank statement was requested showing all transactions in my bank account for the last month. This account statement contains my IBAN and address and confirms that I am the person I stated and from whom the deposits into my account came.
I'm confused why I didn't pass the verification process as stated in your email after you closed my account. It seems illogical to me since my identity and the origin of the deposits are clearly visible.
I would also like to point out that after closing my account, I received a refund of €16 to my bank account within 20 minutes. This could show you that I may have never been on your site or made deposits.
nominiwood action thriller 😄🙌
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9 months ago
Do I understand correctly the issue seems to be the deposit you made was using a payment method that wasn't in your name?
I'll await your reply.
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9 months ago
Thank you very much, Ebbs261, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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9 months ago
Hello, Ebbs261!
Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.
I would like to invite the casino to give them a chance to explain their side of the situation.
Thank you!
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9 months ago
Dear Pavel,
Please be informed that we sent you an email to pavel.k@casino.guru. Looking forward to your reply.
Best regards,
Customer Support
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8 months ago
Dear Pavel,
We responded to your latest question via email.
Best regards,
Customer Support
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8 months ago
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I am reaching out to you to describe my extremely disappointing experience with Nomin Casino. I made a deposit of 16 euros and won a considerable sum in the free spins on the Gonzo Quest Megaways slot, while placing a bet of 2 euros per spin. Luck was on my side and I was able to increase my winnings to up to €40,000 according to the screenshot.
After this success, I was asked to complete verification by receiving a link. Despite my immediate efforts and providing all required documents and information, my verification was rejected by the casino. This rejection was made without clear justification or evidence.
Me and my partner each use separate accounts and bank details at Nomin Casino. There was no collusion or manipulation on our part. Any activity can be easily traced through the history on Nomin Casino. I find it incomprehensible and frustrating why my account was closed without any explanation.
After verification was rejected, I immediately contacted support to clarify the situation. I have made it clear that neither I nor my partner have breached the terms and conditions. Despite my willingness to compensate the casino even with a portion of my winnings, they refused any compensation without providing any solid evidence.
I feel cheated and treated unfairly by this treatment from Nomin Casino. It is essential that the casino makes its decisions more transparent and deals fairly with its customers. I remain available to provide additional evidence or explanations to prove my innocence.
I ask for a proper review of this case and a fair resolution. If a satisfactory solution is not found, I reserve the right to take further action, including lodging a complaint with the relevant gambling regulators.
Thank you very much for your support
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8 months ago
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According to nomini I would definitely have invented these pictures or really nomini you are really, really rip-offs!!! Sorry for the tone, but anyone would understand being ripped off like that, it's no fun and it doesn't make sense to register on nominispins.com (scam casino). The 40k has probably already been distributed among employees to keep their mouths shut. Oh really disappointing to be ripped off by something like that because you were really lucky in the casino *facepalm*
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8 months ago
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PS as you can see I even kept the winning amount lower than it really was in the screenshot of the winning of €22,633.40 instead of as stated above! I was ready to say nomini, keep 10,000, give me at least 5k of it and everything is fine, but even the casino would have to steal the 5k from other members, that's what my gut feeling tells me. Dubiously dishonestly do not recommend anyone to register on nominispins.com and use real money. Just dirty sorry to nomini Casino of my choice of words but I think every normal human being will be able to say the same thing and empathize. If you had at least paid me the 5k of the entire sum, I kept my mouth shut by God, but you couldn't tell me why or why the account was closed, nor were you any other accommodating thing that you had in mind, so unfortunately I can only regard you as dirt, thank you very much for that That's it for me, I hope you'll never be able to acquire new customers again other than changing your dirty casino name as before! Forgive the vulgar statement, but getting 10k would be something, but it's clear to Glass who the lazy dog is here!
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8 months ago
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And the representative of nomini Casino, why don't you write an answer here instead of playing Chinese whispers and secretly sending an email to Pavel or are you offering him a sum of money so that he gives up the case? 😉😃😁
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8 months ago
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What also comes to mind is if I had a trick or a manipulation... according to your opinion, do you really think I would only cheat on nominispin.com Casino on just one account? I had created 1000 accounts and spent over 40k on them everywhere and not only at nomini Casino but at every casino I can do it. So please kid yourself that you want to be a reputable casino, you crooks you nominispin.ass that was my last word about this dirty casino which nomini spin was on my mind for the last time!!! Just a dirty move, you crooks
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8 months ago
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It's funny that HappyHugo Casino had my 6k paid out to me without any problems within 24 hours.
prefer to use HappyHugoCasino
instead of nomoneyspins.fake Casino
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8 months ago
Ebbs261, we have received and studied the evidence from the Nomini Casino, and it seems like you have used other person's bank account to deposit into your casino account, and the other person has done the same with yours. Can you confirm that you are the owner or the manager of that bank account together with the mentioned person?
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8 months ago
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This is my partner who I live with, yes I can confirm that. But I already mentioned that beforehand. Support said please don't repeat. Which, according to the statement from support, was also omitted. Weeks later I still only used my own account and was still able to use the casino and continued without being blocked etc. But to now use that as an expense that it should be the problem is pretty ridiculous then they would have blocked my account straight away have to and shouldn't let me continue to play close to the deposit from my girlfriend in her account.
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8 months ago
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So as soon as the casino noticed it, why didn't they block me straight away? Because support told me that I should stop doing it and that it was a warning. Which was accepted, understood and carried out. After all, I was allowed and able to use the casino for several more weeks. And now, when I won, reporting it as a violation tells me that it was the casino's fault and not mine. But now to use that as a reason retrospectively is so ridiculous, I think any expert will clearly point out that it is the casino's fault.
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8 months ago
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But my partner can also continue to use the casino and she also got around 300 paid out. Which is forbidden according to the casino. Why was her money paid out and why can she continue to use the casino without any problems until now. Or does the casino wait until she makes a big win, which they will then retroactively give her as an excuse. So it's clear who is making the mistake here and consciously wants to insist on it. If we have violated their rules. Is it OK if both are deleted immediately afterwards? But we could continue to play for weeks and pay out, but only if we win big do they say FAQs or how are you supposed to understand that. It's clearly stated on the plate that the casino itself allows.
Thank you
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8 months ago
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The casino can confirm when this payment was made by my partner. And with that, the casino will also reveal that she let me continue to make deposits and play for weeks, just like on my partner's account, which she also allowed them to withdraw 300 via verification, so using that as a reason is pretty thin. Even a blind person can see it in my opinion. And everyone knows where the mistake is.
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8 months ago
If I have understood correctly, you have been warned that you have used 3rd party payment method to deposit into your casino account. Do you have any screenshots or chat logs that can confirm it?
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8 months ago
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No, unfortunately I don't have that anymore because it was done via nomini support live chat. What I can prove, however, is that my girlfriend's account is still active today and she can continue to use it to play.
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8 months ago
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Nomini can provide proof that my girlfriend's deposit certainly took place before I was able to achieve the big win.
And as I said, I had also paid my friend from my account into her account. Which was months ago. Can I prove today that my girlfriend can still use her account?
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8 months ago
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The big win of 22k was made from my own account, the 16€ I deposited. This proves that, according to the date, I made a deposit after a third party deposited, and my account was not blocked for months. Because it was just a warning.
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8 months ago
Nomini Casino, can you confirm the fact that the casino team has been aware that the player had used 3rd party payment method and made warning to them, leaving them to play further? Also, is there any particular reason for not closing the 3rd party casino account?
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8 months ago
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Here is proof that my partner is still actively using her account to this day. I deliberately hid her name so that Nomini cannot block the account after her. That means, or rather proves, that if we have violated the FAQs and are deleted by the casino as a result, this screenshot underlines that Nomini is deliberately waiting and not retroactively claiming the right not to use a case in their favor. And I hope, Pavel, that it was clear when it happened. That I had topped up my account with my partner and that meant I received the warning and was nevertheless able to continue using everything until I won big and only then was I blocked and deleted. But as I said, that happened months before. And after the warning I only made deposits through my own account and that can't really be the reason why my winnings were simply taken away from me, my status was changed from 2 to 1 and I was then excluded from the casino. I will upload the screenshot separately. I deliberately covered my name to show that despite the violation the account is still active today and is ready for use and is still active. Thank you for your effort Pavel
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8 months ago
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Look at the date etc. This means the account can continue to be used. There could be profits which, unfortunately, could still be blocked and deleted retroactively without any justification at any time as required.
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8 months ago
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My partner is also able to confirm that we or rather my account was warned via live chat. Because she was sitting next to me and I explained to her directly that we weren't allowed to do it and after that point we never did it again.
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8 months ago
Dear Pavel,
We would like to inform you that no warnings of any sort were given before the complainant's account was closed.
The other account remains open because the verification is still ongoing, we are waiting for a document before making conclusions.
Best regards,
Customer Support
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8 months ago
Hello Ebbs261,
So far, the situation is in the stage where I reject your complaint and explain you the reason for it. Firstly, there is the fact that you have used 3rd party payment method for depositing into your casino account. Secondly, you are not able to provide a proof that the casino have indeed made a warning of any sort. Therefore, there is no other choice for except rejecting your complaint. I hope you will be more careful in the future.
Respectfully,
Pavel K
Casino Guru Team
