The player from Italy is experiencing difficulties withdrawing his funds due to limited availability of payment methods. The complaint was rejected as the player stopped responding.
Nomini Casino - Player’s struggling to withdraw his winnings.
Amount: €4,500
Nomini Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
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3 years ago
Translation
The casino keeps saying that the withdrawal method is incorrect. I canceled 8 withdrawal requests, I expect the situation will not be resolved.
Automatic translation:
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3 years ago
Dear Davide,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits it doesn’t mean necessary, that it will be offered for withdrawals too.
We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? Which payment has been used to deposit funds into your account? S it the same that you have opted for to withdraw your winnings?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
Hello, I'll answer you by order:
> Could you confirm that your account has been fully verified?
I haven't been asked for confirmation yet
> What payment was used to deposit funds into your account?
Hype prepaid card
> Is it the same one you chose to withdraw your winnings?
Yes, on the first try with this result:
We inform you that the withdrawal request for a total amount of 1800 EUR to 5342 ***** 5209 has been rejected by the bank. We will not be able to process credit card withdrawal requests.
Then they asked me to request the withdrawal via IBAN and it was canceled twice with motivation:
We inform you that your 1000EUR withdrawal request has been canceled by the financial department.
Please note that your withdrawal request contains an error.
By creating a bank transfer withdrawal request, write your IBAN correctly in the payment data field, otherwise the payment will not be processed correctly.
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3 years ago
Thank you very much, Davide, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Dear Davide,
Does it mean that you have received your withdrawal? Please let us know so we can properly close the complaint.
