The player from Germany has requested withdrawal a few days ago. It hasn’t been received yet. Player’s complaint has been resolved successfully.
Nomini Casino - Player’s experiencing difficulties withdrawing their winnings.
Amount: €900
Nomini Casino
Safety Index:HighSafety Index
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8.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello, I registered at the Casino nomini Casino, I deposited, everything worked out wonderfully, I also won, now I wanted to pay out €900 on February 10th, 2022, I pressed this payment and immediately asked if I should send my documents to hergent where, since I received it from other casino sites know what would mean in live chat no only if our financial clerks need it they will contact me 2 different statements were made that the financial clerks only work Monday to Friday from 7:00 a.m. to 3:00 p.m. then the next one from 12:00 p.m. 6:00 p.m. also only from Monday-Friday today on February 14th, 2022 I asked the live chat again what it looks like if my payout is now being processed. There was talk that there are too many payouts, so it can take a while, I have the feeling that you do not want to make or process the payout so that you can gamble it away again. I think if you process it now, you are doing what you mean, there are missing documents or something else for the verification and then it takes even longer I played at another casino yesterday and first didn't approve the payout then wrote to the live chat supporter they wanted a document and they immediately approved the payout not even 1 day and the money was there I wanted to change and see how the other casinos are but I think I have more trouble with it than with yesterday
maybe I can achieve something through them, thanks in advance
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2 years ago
Dear Daniel97,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.
Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Translation
Hello okay I'm waiting for the KYC verification was not required until now but I can't do it like I know it from other casino sites
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2 years ago
Thank you, Daniel97, for the update. Do I understand correctly that you have sent all the personal documents for verification now?
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2 years ago
Translation
Hello no they didn't even ask me about it I only know it from other casinos because you can upload it yourself at nomini but not I'm still waiting for them to edit it or whatever comes from them
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2 years ago
Translation
Hello, thank you for your trouble, I received confirmation this afternoon that the money would be approved and so just transferred the amount was already in my account this evening
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2 years ago
Great news 🙂 As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Daniel97, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
