The player from Germany has requested a withdrawal. Unfortunately, it has been pending due to ongoing verification. We rejected the complaint because the player didn't respond to our messages and questions.
Nomini Casino - Player is struggling to withdraw his winnings due to unfinished KYC verification.
Amount: €7,500
Nomini Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I won € 7,500 on Crazy Time three weeks ago (€ 10 coin flip 750x) I then clicked on withdraw and you can only withdraw € 500 per day. All well and good, but they don't verify my account, although I have submitted everything 3 boxes, I should always send something else, I've done everything. Now people get out of the way, I don't get any more reactions to messages. Got no reason or anything. You recommended the casino and it is just bad, could have used the money really well, please reconsider the rating! 😡
Automatic translation:
Public
Public
4 years ago
Dear Marco,
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings. If you wish to receive your winnings, I’d suggest cooperating fully with the casino. Marco, please provide the necessary documents in best possible quality and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal.
Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.
Best regards,
Petronela
