Nomini Casino - Player has experienced a technical glitch.

Hello,

I was playing big bass bonanza and my bet was 60$ and I got full screen fish all reels when last reel stopped I got logged out when I tried to go back to the slot I couldn’t after several times I got back to the game but I guess was restarted and I got nothing. My bet was 60$ with full screen of fish I think it is a big amount but not sure how much, if you know plz let me know how much would it be approximately.

I sent message to my VIP MANAGER but didn’t reply to me yet.

kindly let me know what to do or a solution.

Dear Alprince2001,

Thank you very much for submitting your complaint and forwarding all the relevant screenshots. I’m sorry to hear about your problem. Could you please forward any relevant communication along with supporting evidence to petronela.k@casino.guru?

Please understand that no gambling establishment will pay your potential winnings due to a loss of Internet connection. Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Thank you for your reply first of all and for that bet I was doing it is really sad that happened to me and it could be on purpose becoz I know it should pay huge amount according to my bet.

for evidence I only have this screen shot it shows my results when I was playing this slot. I couldn’t take a screenshot shot at that moment or video becoz really I wouldn’t expect this could happen.

I'm truly sorry but if winnings are not visible in your game history we won't be able to help you. Please understand that error could be caused by a bad internet connection and no gambling establishment would pay potential winnings.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint due to insufficient evidence. I wish I could be of more help. Thank you in advance for your reply and understanding.

Thank you so much for your support.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons and due to lack of evidence, I will now reject this complaint. Thank you for your understanding.