Dear j4023102,
Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’ve been facing with your Nitrobetting account.
In order to assist you more effectively, could you please provide the following additional details?
- Could you confirm if the casino has provided any further explanation about the investigation or why they believe your account is related to other accounts? Have they requested any additional information from you during this process?
- Were there any restrictions on your account prior to 29.09.24, or was everything functioning normally until you received the email?
- Could you let us know which games you were playing during your time at the casino before the account was restricted?
- Have you received any formal communication regarding the status of your balance or funds during the account investigation?
If you could forward any relevant emails or screenshots of your communication with Nitrobetting to petronela.k@casino.guru, it will help us gain a better understanding of the situation and pursue this matter further on your behalf.
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Dear j4023102,
Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’ve been facing with your Nitrobetting account.
In order to assist you more effectively, could you please provide the following additional details?
- Could you confirm if the casino has provided any further explanation about the investigation or why they believe your account is related to other accounts? Have they requested any additional information from you during this process?
- Were there any restrictions on your account prior to 29.09.24, or was everything functioning normally until you received the email?
- Could you let us know which games you were playing during your time at the casino before the account was restricted?
- Have you received any formal communication regarding the status of your balance or funds during the account investigation?
If you could forward any relevant emails or screenshots of your communication with Nitrobetting to petronela.k@casino.guru, it will help us gain a better understanding of the situation and pursue this matter further on your behalf.
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela