Dear Ritsis12,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In case of experiencing unauthorized transactions, we would recommend you contact your bank and inform them about the situation so that they might investigate. At the same time, please allow me to ask you a few questions, so I can better understand the situation.
- Have the unauthorized transactions been reflected on your player's balance in your casino account?
- Have you communicated with the casino regarding this issue? If you have any correspondence between you and the casino customer support, please forward it to me at veronika.l@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards
Veronika
Dear Ritsis12,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In case of experiencing unauthorized transactions, we would recommend you contact your bank and inform them about the situation so that they might investigate. At the same time, please allow me to ask you a few questions, so I can better understand the situation.
- Have the unauthorized transactions been reflected on your player's balance in your casino account?
- Have you communicated with the casino regarding this issue? If you have any correspondence between you and the casino customer support, please forward it to me at veronika.l@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards
Veronika