The player from Georgia faced issues with withdrawal attempts being canceled for a week without reason. Despite contacting customer service, there was no resolution, leading the player to suspect the site was a scam. The player confirmed passing full KYC verification and winning without an active bonus. Eventually, the withdrawal was approved, and the complaint was marked as resolved by us.
NineCasino - Player’s withdrawals get delayed and canceled.
Amount: $1,900
NineCasino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.4
NineCasino has a Safety Index of 8.4, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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5 months ago
Hello, i have serious problems with withdrawal, I've been trying to withdraw money for a week and evrytime they cancel me for no reason. as I checked it was licensed and shouldn't have such problems, but I was wrong. Actually, not even the team can help in anything! I think it's a scam site!It seems there is non-existent customer service, and despite sending an email for support, they tell me everything is fine, but I see nothing that implies it is.
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5 months ago
Dear mariamabuladze27,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please specify if you passed the full KYC verification?
Have you accumulated your winnings with or without an active bonus?
Have you made any successful withdrawals from this casino before?
Do you receive any error messages or notifications after your withdrawal request gets canceled? Do you choose the same method for your withdrawal that you used for depositing to the casino?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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5 months ago
1. Yes, I passed the full verification. 2. I won with my deposit, not the bonus. 3. No, I have never withdrawn money, it is the first attempt and failed. 4. I have used the withdrawal with iban several times and also with crypto, I have deposited money with both of them before what the page allowed me to deposit with, I have screenshots of everything, after so many attempts, I received an email again to try to withdraw again with the bank, it's funny, I already know it will be canceled, an error message Nothing came to me.
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4 months ago
Dear mariamabuladze27,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
