NineCasino - Player’s withdrawal requests are repeatedly cancelled.

Hi, I have a verified account since last year and before everything was fine with this casino, but lately its been very hard trying to withdraw money. I have been trying since friday to withdraw 50€ and my requests keep getting cancelled. When I contact support (i have done so all 3 times) they keep telling me its a problem on the payment provider side - but i dont believe this, since they told me to try different withdrawal method and I did so, but still keeps getting cancelled (i tried Neteller and bank transfer). I used my own money, not bonus and the amount isnt that big so I dont understand why they wont transfer me my money

Dear Simon2929,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please advise if you used Neteller and bank transfer for deposits previously?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Dear Simon2929,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.