HomeComplaintsNineCasino - Player's winnings have been confiscated.

NineCasino - Player's winnings have been confiscated.

Amount: 200 R$

NineCasino
Safety Index:High
Submitted: 26 Jun 2023 | Case closed : 11 Jul 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

A player from Brazil encountered a problem with withdrawing his casino balance; the amount disappeared and he is seeking a refund. The player stopped responding to our questions and comments, so we rejected the complaint.

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1 year ago
Translation

I had a balance and I couldn't withdraw the money, then the amount disappeared from the balance, I want a refund of the amount

Automatic translation:
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1 year ago

Dear abellalmeida,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with NineCasino. I’m afraid I will need more information regarding your problem. Please could you elaborate? 

I will be waiting for your reply patiently. 

Best regards, 

Veronika

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1 year ago
Translation

I want to know if I will receive the money?

Automatic translation:
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1 year ago

It depends on the reasons why you are unable to collect your winnings. I apologize but I need to know more information regarding the case from you.

Could you please advise if you passed the KYC verification of your account?

When exactly did you make a deposit in the casino?

Have you accumulated your winnings with or without an active bonus?

Have you made any successful withdrawals from the casino in the past?

When was the last time you contacted the casino's customer support and what was it about?

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1 year ago

Dear abellalmeida,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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