NineCasino - Player’s funds have been confiscated.

Good evening, I have been cheated. I will explain it, it is in the attachments. If you have any further questions, I am eager to answer them. My money and cashback were taken during the game under the pretext of exchanging virtual money for real money. Virtual money is converted into real money after we wager it a certain number of times. This was not done for me, and my funds were taken. I request a favorable resolution to my issue along with appropriate compensation, as I could have won a significant amount of money...

Dear walker920222,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with NineCasino. I’m afraid I will need more information regarding your problem. Please could you elaborate?

• What bonus have you activated and played? Is it recorded in your bonus history?
• When was the cashback assigned to your casino account?
• Do I understand correctly it was canceled after you finished the wagering of the initial bonus?
• Please share a screenshot of your bonus history and explain the timeline of events.

I will be waiting for your reply patiently.

Best regards,

Tomas

I bought 15 free spins and got 2.28 for them, I suspect €, then I played grw wild for those 2.28, I got to 150, a few euros got stuck, I looked and there was 20€ and no cashback worth more than 6€

I am sorry but the timeline of events is not clear to me.

• Could you please explain when the balance on your account disappeared? Was it before or after the cashback was credited to your account?
• Do I understand correctly the casino believes the bonus was wagered through and the maximum win was applied?
• Was any maximum win condition specified in the rules of the bonus?
• Could you please explain what the new balance of your account was after the balance on your account disappeared?