NineCasino - Player’s deposit not reflected in account.

Li have deposit crypto they can see my transaction but dont return my money and dont put it in my acount

Dear manousoskandroulakis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Was this your first deposit in the casino?
• Have you used this payment method to deposit in online casinos in the past?
• Please could you forward the payment receipt and any relevant communication to tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Dear manousoskandroulakis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They told me after 10 days that it is below the maximum deposit limit even though it was the minimum allowed when I made the deposit and they say your money has been depleted and there is no reason to return it

Could you please show how the limit is displayed in the casino cashier environment?

Could you please share your communication with the casino when you attempted to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear manousoskandroulakis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.