Hi, I want to raise a complaint regarding the closure of my account with Nine Casino, which was allegedly due to a breach of their terms and conditions. I received an email from their support team stating, "After a thorough investigation of your account, we have determined that there is an involvement of collusion with other players in attempts to abuse our bonus system."
I have played with my own funds and have won using those funds. Therefore, I am uncertain about the nature of the accusation and firmly believe that I have not violated any of their terms and conditions.
Following the request for verification, I provided the necessary documents, including my transaction history and proof of funds. After submitting the required documentation, I received confirmation that my account was verified. However, on the same day, I was informed that my account had been closed.
I have sought clarification from Nine Casino regarding the closure and requested any evidence supporting the claim. Unfortunately, their responses have been unhelpful, as they continue to assert that no further action can be taken.
I kindly request your assistance in resolving this matter. thank you
Hi, I want to raise a complaint regarding the closure of my account with Nine Casino, which was allegedly due to a breach of their terms and conditions. I received an email from their support team stating, "After a thorough investigation of your account, we have determined that there is an involvement of collusion with other players in attempts to abuse our bonus system."
I have played with my own funds and have won using those funds. Therefore, I am uncertain about the nature of the accusation and firmly believe that I have not violated any of their terms and conditions.
Following the request for verification, I provided the necessary documents, including my transaction history and proof of funds. After submitting the required documentation, I received confirmation that my account was verified. However, on the same day, I was informed that my account had been closed.
I have sought clarification from Nine Casino regarding the closure and requested any evidence supporting the claim. Unfortunately, their responses have been unhelpful, as they continue to assert that no further action can be taken.
I kindly request your assistance in resolving this matter. thank you