NineCasino - Player is charged for inactive account.

Good morning, I would like to cancel my registration with the aforementioned casino, but I can't find any documentation of my registration. Since I've never used it, they are charging me 10 euros for an inactive account.

Dear Romolo,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you’re facing.

To better understand and assist with your case, could you please provide more details regarding the following:

• Have you received any emails or confirmation messages when you initially registered your account? If so, please forward them to petronela.k@casino.guru.
• Have you attempted to contact the casino's customer support regarding the cancellation of your account? If so, what was their response?
• Can you confirm if there have been any other charges or activity on your account besides the 10 euro inactive account fee?
• Do you have any screenshots or additional documentation that might help us understand your situation better?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear Romolo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.