Nine Win Casino - UK player's account suspended without refund.

They have suspended my account they are not allowed UK PLAYERS and I e had no refund

Dear lauren4395,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Nine Win Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? Do I understand correctly you requested a payout of your winnings?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi, no I didn’t have a bonus I was playing with my own money from depositing. I was playing book of dead had my balance upto nearly £9,000 I asked to withdraw £7,000. I been playing since November I’ve deposited near £5,000

tgsts all I’ve seen on trust pilot is negative feedback stating they are scammers!!! Money laundering ect

They also not alllwrd to accept UK PLAYERS I’ve asked for refund and I have complaint to their licence provider

Dear lauren4395,

Thanks for your reply.

• Do I understand correctly the casino denied withdrawal of your winnings due to being from a restricted country?
• Have you attempted to complete account verification in the casino?
• Do you have your interaction with the casino saved regarding any allegation of broken rules against you?

I’ve had a email them agreeing to refund me my deposits, over £2,000 apparently I got to sign a letter a nr ageeemt or something im still waiting for my refund . My account was fully verified they broke their terms amd conditions tbeh are legally not allowed to accept UK players

Could you please share your correspondence between you and the casino regarding the issue? Send it to my email at tomas@casino.guru

Thanks for your emails, lauren4395.

Was your refund processed yet?

Dear lauren4395,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.