The player from Sweden was able to create an account and made over 10 deposits despite the casino prohibiting Swedish players. We reviewed the casino's terms and conditions and found that Sweden was not listed as a restricted country. Therefore, the complaint was rejected as it did not pertain to licensing regulations, which we do not handle.
Nine Win Casino - Player was allowed to deposit despite regional restrictions.
Amount: 5,000 kr
Nine Win Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 months ago
Public
Public
2 months ago
Translation
Hello, despite the fact that Swedish players are prohibited from playing here, I was still able to create an account using my Swedish IP and make over 10 deposits.
Automatic translation:
Public
Public
2 months ago
Dear mdarowiche1978,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem.
I have checked the Terms and Conditions of Nine Win Casino and these are the Restricted jurisdictions I found:
4.5. Players from the following countries and their territories ("Restricted Countries") are not allowed to deposit and play real money games: United States of America, United Kingdom, Spain, France, French overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Germany, Netherlands, Israel, Lithuania, Dutch West Indies, and Curaçao, Azerbaijan, Armenia, Gibraltar, Jersey, Belarus, Kazakhstan, Kyrgyzstan, Moldavia, Russia, Tajikistan, Uzbekistan, Ukraine. The Casino cannot guarantee successful processing of withdrawals or refunds if the player breaches this Restricted Countries policy.
Sweden is not among the restricted countries, so you should be able to deposit and play without any issues.
Please note that if your complaint is based on the fact that the casino does not have a Swedish license, we are unable to help you. Unfortunately, we don’t deal with complaints related to licensing regulations and policies. We are an independent online casino database that acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of rules. I can only recommend you do better research next time and play only in the casinos licensed in Sweden.
Please let me know if there is anything I may have missed. If not, I will have to reject your complaint.
Thank you for your understanding.
Best regards
Veronika
