Dear MalShan,
I acknowledge your sentiment that your case may not feel entirely resolved. However, I must reiterate the importance of adhering to the terms and conditions you accepted upon creating your account. Familiarizing oneself with these terms is the player's responsibility, and if they are disagreeable, it is within your right not to proceed with opening an account.
As has been mentioned above the casino team has indeed transferred the funds corresponding to £181 to you. While we cannot disclose confidential evidence due to our privacy policy, I can assure you, as an independent party, that the amount transferred is accurate.
Given that the refund has been processed from the casino's end and aligns with their terms and conditions, there is no basis for further pursuit of this case, and I am compelled to close it as rejected.
I would like to thank the casino team for their cooperation.
Don’t hesitate to contact us, MalShan if you run into any issues with this or any other casino in the future, and we will try our best to help.
Best regards,
Michal
Casino Guru
Dear MalShan,
I acknowledge your sentiment that your case may not feel entirely resolved. However, I must reiterate the importance of adhering to the terms and conditions you accepted upon creating your account. Familiarizing oneself with these terms is the player's responsibility, and if they are disagreeable, it is within your right not to proceed with opening an account.
As has been mentioned above the casino team has indeed transferred the funds corresponding to £181 to you. While we cannot disclose confidential evidence due to our privacy policy, I can assure you, as an independent party, that the amount transferred is accurate.
Given that the refund has been processed from the casino's end and aligns with their terms and conditions, there is no basis for further pursuit of this case, and I am compelled to close it as rejected.
I would like to thank the casino team for their cooperation.
Don’t hesitate to contact us, MalShan if you run into any issues with this or any other casino in the future, and we will try our best to help.
Best regards,
Michal
Casino Guru