Nine Win Casino - Player's withdrawal is delayed and account is suspended.

Hello, my account is fully verified, but they dont pay my withdraw since october 28 and they dont react to my emails just very rarely with automated messeages about they need more time (the last email was 3 days ago and still no answer)

Plus my account is suspended for some reason and I cant contact with the live chat so they can ignore me even more

Dear Drakkor,

Thank you very much for submitting this complaint. I'm sorry to hear about the issues you're facing. To better understand your situation, may I ask a few questions?

• Could you please specify what types of games you played? Were they slots, live casino games, or sports bets?
• Did you accumulate your winnings with or without a bonus?
• Have you received any information from the casino regarding the reason for your account suspension? Is it considered a temporary or permanent suspension?
• Additionally, have you successfully withdrawn any funds from this casino in the past?

Lastly, I’d like to remind you that we typically recommend allowing up to 14 days for withdrawals to process. It’s not unusual for the withdrawal process to take several days or even weeks due to factors like pending KYC verification, a high volume of withdrawal requests, gameplay investigations, or other possible reasons.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello

I played everything

Some of it, but not much

No, they did not gave me any reason why they did that

And yes, multiple times i was able to withdraw

Thank you very much, Drakkor, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you Drakkor for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Nine Win Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and why is the player's account suspended.

Thank you!