Nine Win Casino - Player’s withdrawal is delayed.

PLEASE HELP

i have recently attempted to withdraw from ninewin casino, from reading other peoples reviews I knew this would happen to me too. The withdrawal amount was £1157 and my account is fully verified.

can someone please contact me as I have bills to pay and I need this money back or I am F’ed

Dear Lewbro,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem with Nine Win Casino. Please allow me to ask you a few questions to clarify the situation.

Have you contacted customer support as suggested after your withdrawal request was canceled?

Have you made any successful withdrawals from this casino before?

Have you accumulated your winnings with or without an active bonus?

Could you please specify what types of games you played? Were they slots, live casino games, or did you participate in sports betting?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi there thanks for the response

Have you contacted customer support as suggested after your withdrawal request was canceled? NO

Have you made any successful withdrawals from this casino before? NO

Have you accumulated your winnings with or without an active bonus? YES

Could you please specify what types of games you played? Were they slots, live casino games, or did you participate in sports betting? SLOTS

I have answered your questions I am currently in contact with them now but I’m assuming I will not get a good response, I also have been asked to provide an address which there is no where for me to upload on the account so I sent this via email.

thanks

I have had an email update from nine win stating that I need to double check the account number and sort code but both times I had triple checked, I will keep you updated tomorrow as I want to try and find a solution for UK players because this is insane that it’s so easy to deposit but so hard to cash out what is rightfully mine. I am going to contact them again once the withdrawal has been cancelled again and see what the next steps are, so far I am glad that they are responding I found out that if you go on the live chat and mention you haven’t been contacted, this got them to instantly come back to me

I am glad to hear that the casino got in touch with you. Have they explained to you why your withdrawal request was canceled?

Have you provided the casino with the information they need to process your payment successfully?

Also, could you please confirm if you passed the full KYC verification?

Dear Lewbro,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.