Nine Win Casino - Player’s account has been closed after verification attempts.

I opened an account with NineWin 24/06/24 with £20 they matched it and i won 300 odd ponds plyed it out to there gaming rules ended up with as they called it real money i continued plsying as i tried to withdrawl through there verify procedure which i found strange as they took my deposit imediatly anyway tried to verify 6 or 7 times with passport drivrrs lisence even face reconition all failed after numerous emails back and forth finaly today 29/06/24 recieved email say account closed £499 deducted account closed as my passport has rounded edges what a scam there was £573 real money in account only have email s from themthink its run by casumo casinos under name NineWin

Dear Arfboy55,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please forward me all the communication between you and the casino regarding your verification and the subsequent account closure that could be relevant to the investigation of your case? My email address is veronika.l@casino.guru.

Have any of your identity documents been successfully verified?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Thank you for your emails.

It seems that the problematic document was your driving licence. Could you please confirm that you submitted a photo of your original driving licence?

Dear Arfboy55,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.