The player from the United Kingdom faces issues with her casino account, which has been suspended due to discrepancies in the registered name and date of birth.
Nine Win Casino - Player's account has been closed.
Amount: £22,000
Nine Win Casino
Safety Index:Above averageSafety Index
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6.7
Nine Win Casino has a Safety Index of 6.7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
6d 19h 18m 16s
Case summary
4 hours ago
Public
Public
5 hours ago
Dear Sadafnaz365
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that providing false personal data is absolutely prohibited in all online casinos.
5.7. All information that you provide to ninewin.com during the term of validity of this agreement is true, complete, and correct, and you shall immediately notify ninewin.com of any change of such information.
Since you entered your husband's name and date of birth, you created an account which breaks the casino's rules. In an online casino, you must use your own personal information when registering an account and deposit using payment methods under your name. Failure to do so will cause you to not be able to complete verification and your balance might be confiscated.
Please let me know if there is any other information I haven't considered, otherwise, your complaint will be rejected as unjustified.
Thank you in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
