Nine Win Casino - Player’s account has been blocked and her winnings have been confiscated.

Contacted CEG 8th June, still not had a decision from them. Ninewin states they don’t allow players from UK on their terms and conditions but managed to deposit a large amount, when I’ve emailed them I’ve never had any replies. They changed their terms and conditions recently to cover their backs. As soon as i mentioned it to them they put my balance at zero and blocked my account. Unable to chargeback as I deposited through bank transfer. This casino targets gambling addicts and vulnerable people

Dear xxkjxx,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Do I understand correctly that you were able to register, deposit and play, although you are from a country that is restricted according to the casino's Terms and Conditions?

Have you used any VPN or other IP-masking software to access the casino website?

Did you submit the correct personal information when you opened an account in this casino?

Could you please explain in more detail why your balance was set to zero?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yes that’s correct I was able to play even though my country was restricted. Never used a VPN for this website.

suspended my account as I got onto the chat to them and questioned them about their terms and conditions, they then put my account at zero I had cash back of £90 aswell and then blocked my account suspended

Yes of course I submitted the right personal information