The player from Australia had reported an issue with accessing the New Vegas Casino website. Despite our attempts to troubleshoot and resolve the issue, the player had failed to respond to our messages and questions. As a result, we were unable to investigate further and had to reject the complaint.
NewVegas Casino - Player struggling with website access.
Amount: A$400
NewVegas Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.1
NewVegas Casino has a Safety Index of 4.1, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
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12 months ago
I have been playing new Vegas casino and now I can't get on to the web site I've tried everything
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12 months ago
Dear Jessjess8590,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with NewVegas Casino.
I checked the website just now and the website seems to be working:
Could you please advise if the issue persists?
Is there a pending withdrawal of your winnings in the casino?
I'll await your reply.
Best regards,
Tomas
Casino.Guru
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11 months ago
Dear Jessjess8590,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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11 months ago
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
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8 months ago
We’ve reopened this complaint at the request of Jessjess8590. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.
Message from the player:
"I didn't know inwas getting msgers yes there is"
Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
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8 months ago
Could you please post a screenshot of the situation?
Could you please share the email you received from the casino which served as a confirmation you registered an account on the website? Forward it to my email at tomas@casino.guru
