The player from Brazil had experienced difficulties withdrawing funds from her account as the transaction was persistently marked as pending. After the player had communicated her issue, we had inquired about her KYC verification status, past withdrawal history, bonus usage, and the timing of her withdrawal request. The issue had been successfully resolved when the player confirmed that the payment had been made. The complaint was then marked as 'resolved' in our system.
NetBet Casino - Player’s withdrawal has been delayed.
Amount: 7,400 R$
NetBet Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.0
NetBet Casino has a Safety Index of 5, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
Public
Public
9 months ago
Dear alineferreira397,
Thank you very much for submitting this complaint. I'm sorry to hear about your issue with NetBet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please advise if you passed the full KYC verification?
Have you made any successful withdrawals from this casino before?
Have you accumulated your winnings with or without an active bonus?
When exactly did you submit your withdrawal request?
I hope we will be able to help you resolve this problem as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
8 months ago
Dear alineferreira397,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
