NeonVegas Casino - Player’s withdrawal has been delayed.

Dear vincvinc1980,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Have you received any transaction tracking number from the casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Knowing that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

If the transaction has failed it will take a few working days until the money will be located and returned back to your casino account.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear vincvinc1980,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hi there,

The matter is resolve. I was right tough !! They did not losten at first. I had to write back... 😉

Thanks !

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, vincvinc1980, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru